Room Inspector - The Cliffs Hotel & Spa

The Cliffs Hotel and Spa•Shell Beach, CA

1d•Onsite

About The Position

Room Inspector- The Cliffs Hotel & Spa The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast. Come to work every day to beautiful ocean views of Pismo Beach! Be part of a team known for outstanding customer service that creates lasting, happy memories for all our wonderful guests. The Cliffs Hotel & Spa is a locally owned business and proud supporter of our local Central Coast Community, providing donations and hosting community-focused programs throughout the year including free and philanthropic events. We love our employees – we host employee appreciation events, offer daily discounted lunches from our restaurant, and offer special hotel benefits. The Housekeeping Team at The Cliffs Hotel & Spa is continuously growing and expanding! We are seeking a detail-oriented, optimistic, and motivated full-time Room Inspector who can create a sense of luxury while ensuring . We look forward to connecting with you! Position Summary: The Room Inspector ensures the cleanliness, order, and overall quality of guest rooms and public areas at The Cliffs Hotel and Spa. The Room Inspector assists in training, staffing, and setting direction for the Housekeeping team, while upholding Cliffs' Mission, Values, and Forbes Standards.

Requirements

High school diploma or equivalent
Working knowledge of guest services in a luxury hotel setting.
Must have previous experience working in Housekeeping in a hotel
Strong organizational and leadership skills.
Excellent communication skills and ability to work independently and as part of a team
Ability to multitask and work in mentally demanding situations
Strong attention to detail
Basic knowledge of chemical handling and safety procedures, including the correct storage and use of cleaning agents.
Requires grasping, twisting, writing, sitting, climbing stairs, walking, repetitive motions, hearing, visual acuity
Ability to stand continuously for the duration of the shift (eight or more hours).
Ability to lift small packages (under 40 pounds).
Ability to perform tasks involving bending, kneeling, or crouching.
Ability to work in stressful situations.

Responsibilities

Inspect guest rooms, corridors, and public areas to ensure they meet cleanliness, functionality, and adherence to hotel standards.
Provide feedback to housekeeping team members on areas needing improvement and recognize high-quality work.
Assist in conducting daily pre-shifts, communicating assignments and important company information
Assist with onboarding new housekeeping staff, emphasizing quality and safety standards.
Assist in training new team members and providing ongoing coaching to improve performance.
Assist in daily cleanings of hotel rooms as required.
Report maintenance issues to the appropriate department and follow up to ensure prompt resolution.
Maintain accurate records of room inspections, staff performance, lost & found items, chemical usage, and guest feedback, ensuring proper handling and safety.
Monitor inventory levels of cleaning supplies and guest amenities, to alert Hotel Housekeeping Manager to place orders as needed.
Assist in monthly inventory counts when assigned by Hotel Housekeeping Manager
Help monitor lost-and-found department, ensuring staff investigates and locates guests' reported lost items in a timely manner
Support the Hotel Housekeeping Manager with staffing, flexing shifts based on occupancy levels and covering shifts when directed.
Greet and engage all guests with a welcoming, friendly attitude, using the guest's name in accordance with their preference.
Creatively resolve guest requests and issues as necessary, offering appropriate alternatives if original request cannot be fulfilled.
Conduct property walks to ensure safe and thorough cleaning practices across all areas.
Continuously communicate with the front desk, housekeepers, housemen, and laundry staff to address guest requests and coordinate operations
Assist with replenishing supplies needed for housekeepers, including linens, amenities, and cleaning products.
Attend staff meetings to provide updates on housekeeping operations and ensure alignment with overall hotel functions.
Verify that housekeeping staff have completed their assigned tasks accurately and efficiently.
Follows all policies and procedures, including those for guest privacy and overall safety/security.
Understand business demands and assist in assigning additional duties and responsibilities to staff when necessary.
Comply fully and consistently with all the hotel conditions of employment and standards of uniform, grooming, and safety measures.
Complete all other tasks as assigned by manager