Rooms Division Manager - Wauwinet

WHITE ELEPHANT RESORTS MANAGEMENT LLC•Nantucket, MA

6d•Onsite

About The Position

White Elephant Resorts is seeking a motivated, hands-on individual to oversee the daily operations of the Rooms Division for their Relais & Chateaux property, The Wauwinet Inn. The Rooms Division Manager is responsible for ensuring the seamless operation of the Front Office, Bell Services and Drivers, Concierge, Housekeeping, Beach staff and Retail in an attentive, efficient and courteous manner, providing all guests with exceptional service while maximizing room revenue and occupancy. This person’s primary operating area is the Front Office, with oversight of front and back of house supervisory positions. In addition to front and back of house responsibilities, the Rooms Division Manager will collaborate with the Managing Director with responsibility for rooms division budgeting, purchasing, quality control, training and standards, maintaining and/or implementing new procedures. As a key leader for The Wauwinet, they will be prepared to act on behalf of the MD in his absence.

Requirements

Minimum of 2 years’ experience in a similar role, preferably within a resort style hotel.
Ability to work well under pressure.
Excellent communication skills.
Organizational skills.
Flexibility.
Self-motivated.
Experience with computers and Microsoft Office essential.

Responsibilities

Ensuring the seamless operation of the Front Office, Bell Services and Drivers, Concierge, Housekeeping, Beach staff and Retail in an attentive, efficient and courteous manner.
Providing all guests with exceptional service while maximizing room revenue and occupancy.
Overseeing front and back of house supervisory positions.
Collaborating with the Managing Director on rooms division budgeting, purchasing, quality control, training and standards, maintaining and/or implementing new procedures.
Acting on behalf of the MD in his absence.
Championing employees' success and professional development with strong interpersonal skills, fostering a collaborative, fun and rewarding work environment.
Being a key player with inter-department collaboration, with emphasis on communication, logistics and the overall guest experience.
Maintaining positive guest relations at all times, motivating anticipatory service within the team.
Scheduling and facilitating regular departmental training, both internally and externally.
Being aware of all Hotel services/features and being inspirational with new opportunities.
Supporting the Nantucket portfolio in an ‘as needed’ capacity.