Rooms Director

Kimpton Hotels & Restaurants • Miami Beach, FL

14h • Onsite

About The Position

As the Director of Rooms, you will be responsible for providing quality guest service within the guidelines specified by hotel management. You will lead all Front Office and Housekeeping operations, including Housekeeping, Front Desk, PBX, Concierge, Bell, Door, Valet Services, and Night Audit.

Requirements

• Minimum 3 years management or supervisory experience in hospitality or similar industry.
• Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of integrity.
• Ability to read, write, and verbally communicate effectively and professionally.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.

Nice To Haves

• Bachelor's degree is preferred.
• Experience with Opera and Microsoft Office Suite is preferred.

Responsibilities

• Lead a flock of hardworking Guest Services departments that seek to provide extraordinary guest experiences, while performing within financial guidelines.
• Coordinate all duties performed by Front Office employees, monitor and maintain property interfaces.
• Set and maintain a high level of guest service and respond to social media sites.
• Assist with scheduling for all areas of Housekeeping and Front Office operations.
• Collaborate with the Front Office Manager and Director of Housekeeping to boost and implement company standards, company culture and programs.
• Ensure training of all employees working in your assigned department(s).
• Mentor, counsel, and discipline all the shift employees along with the department head.
• Indirectly responsible for supervising other hotel departments such as; Security, Engineering, and Reservations when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 1-10 employees