Rooms Controller
About The Position
The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival. ESSENTIAL FUNCTIONS Pre-register reservations in Opera and create welcome packets prior to guest arrival Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue Answer incoming phone calls, handle guest requests and room moves Assign rooms at least seven days in advance. Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time. They will ensure that all group welcome materials are distributed accordingly. In addition, this position may be required to perform a combination of the following supportive functions, as deemed necessary by upper level management: create reservations for guests who are at the desk or who call in after hours Assist the guest reception desk with guest check-ins Process third party billing requests Assist Concierge and Guest Services teams as needed.
Requirements
- High school or equivalent education required
- Previous customer service or luxury hotel experience required
- Requires strong English language communication skills, both verbal and written
- Must possess intermediate computer skills
- Individual must have the ability to solve problems and make rational decisions
- Knowledge of resort operations, its services, and facilities
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Pre-register reservations in Opera and create welcome packets prior to guest arrival
- Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
- Answer incoming phone calls, handle guest requests and room moves
- Assign rooms at least seven days in advance
- Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time
- Ensure that all group welcome materials are distributed accordingly
- Create reservations for guests who are at the desk or who call in after hours
- Assist the guest reception desk with guest check-ins
- Process third party billing requests
- Assist Concierge and Guest Services teams as needed
Benefits
- We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
