Rooms Controller

Sage Hospitality•Wayzata, MN

7d•$18 - $20•Onsite

About The Position

The Rooms Controller at The Hotel Landing brings expertise and genuine care to a role that supports the full guest experience at Wayzata's most beloved lakeside retreat. This position contributes to the warmth, precision, and community-centered spirit that make Hotel Landing a place guests return to and locals claim as their own, consistent with our identity as a place where community and comfort meet.

Requirements

Minimum of 4 year college degree or equivalent
A minimum of two years’ experience in Rooms Operations.
Must be able to understand and follow verbal/written instructions and communicate both verbally and in writing.
Possess excellent verbal and written communication skills.
Ability to work independently, without direct supervision or as part of a cohesive team.
Ability to think clearly, analyze and resolve problems, while exercising good judgment
Must be able to lift up to 50lbs. continually throughout shift.
Must be able to push, pull and move levers, equipment and furniture throughout shift.
Must be able to work with arms raised above head throughout an shift.
Must be able to maneuver fully loaded maid cart, weighing up to 50lbs., through hallways and into/out of closets during entire work day.
Limited lifting, pushing, pulling, carrying up to 15-20 lbs. Generally boxes, computer equipment.
Limited bending/kneeling required when arranging supplies or equipment.
Limited mobility between offices and departments.
No continuous standing, climbing or driving.
Excellent hearing required to train and interact with management and associates.
Excellent vision required to read reports, computer, etc.
Prolonged sitting throughout entire shift at computerized or manual work station in office environment.
Inside 95% of shift.

Nice To Haves

Luxury hospitality experience is preferred.
Multilingual skills are preferred
Portray a professional image and personality exuding confidence and leadership skills.
Ability to conduct oneself in a discrete manner in all guest areas

Responsibilities

Works closely with front office, engineering, reservations, sales and housekeeping departments to ensure all rooms details are accurate and complete.
Confers with all appropriate management regarding handling of groups, unusual circumstances, or special requests.
Ensures that special reservations and accommodations are handled properly, with no errors.
Blocks group rooms, daily rooms and special request rooms.
Maintains a room pool from which rooms may be pulled for early arrivals and special requests.
Coordinates the status of out of order rooms with the Engineering Department.
Block early arrivals, special needs guests, & VIP’s
Orchestrate room moves, communicate & expedite guests waiting for rooms
Review all group resumes & ensure all appropriate information is communicated to associates
Approach all encounters with guests and associates in a professional and personalized manner.
Actively participates in daily briefings and meetings
Understand and communicate promotions and enhancements effectively with Service Professionals and guests
Performs other duties as assigned, requested or deemed necessary by management.