Room Controller- Reno, NV

Caesars Entertainment•Reno, NV

1d•Onsite

About The Position

The Rooms Controller is responsible for managing the assignment of rooms and supports the front office by serving as the liaison between housekeeping, VIP, casino marketing, group reservations, sales, room’s revenue, and the front office.

Requirements

Excellent communication skills with the ability to read, write, and communicate verbally in English
Ability to perform basic math functions; use ten-key and computer equipment; maintain effective working relationships with staff; deal effectively with the both internal and external guests; work flexible hours
Must be able to respond to visual and aural cues
Must have manual dexterity to operate all office equipment
Must be able to maneuver around office and property
Must be able to lift and carry up to 30 pounds
Must be able to bend, crouch, kneel, twist and work at a desk/counter when performing functions of the job
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.

Nice To Haves

LMS knowledge is preferred
Previous experience of related experience in a hotel or related field preferred.
Skill in decision-making

Responsibilities

Handles inventory, room maintenance, room communication, out of order rooms
Provides quality guest services that include facilitating Maximo work order, Ivy inquiries, and answers internal and external calls throughout their shift, transmitting and receiving messages
To be thoroughly acquainted with all the room types
Be familiar with reservations, rooms control and basic room inventory
Must have complete understanding of retaining the house, boxing and unboxing
Manage room’s inventory days out in advance and relay any overbookings or upcoming issues to the appropriate leadership
Complete back- to-back reservation extensions for day of extensions
Maintain accuracy within accommodation availability
Be familiar with all the SOP’s relating to the front office operations, adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to computer resources, hygiene, health and safety
Maintain cohesive and pleasant working environment and remain open to comments and criticisms from co-workers and management
Perform other job related duties as assigned by management
Exemplifies our core values, family style service, our mission and vision
Exemplifies our DEI (diversity, equity, inclusion) culture
Perform other job related duties as assigned