Rooms - Bell Coordinator

Ojai Valley Inn & Spa • Ojai, CA

12d • Onsite

About The Position

The Bell Coordinator provides a warm, hospitable greeting and salutation to all guests, realizing that the Guest Services team creates the first and last impressions of the guest experience. Ensures that all resort guests are oriented to the property professionally and offered services in accordance with their needs. Answers the phone in a positive and upbeat manner using phone etiquette in accordance with OVI standards. Directs all requests to the Guest Services team based on the service needs of the resort. Ensures the bell stand is always attended.

Requirements

• Ability to follow the OVI standards of Presentation.
• Ability to follow the OVI standards of Body Language.
• Ability to satisfactorily communicate in English with guests, management and co-workers to their understanding.
• Ability to provide a high level of verbal and written communication.
• Ability to work cohesively with other employees as part of a team.
• Ability to multitask and handle stressful situations.
• High school graduate.
• Demonstrate a high level of computer skills.
• Legal ability to work in the US.
• Ability to do basic arithmetic.
• Minimum one (1) year previous experience in a similar position at a Four or Five Diamond Hotel.
• Valid California Driver's License with a clean driving record.
• Proficiency in reading, writing, and speaking the English language.
• Ability to perform basic mathematical computations.
• Ability to write legibly.
• Proven ability to motivate a team.
• Experience training staff members.
• Clear thinker in pressure situations and exercise good judgments.
• Ability to work with minimal supervision.

Nice To Haves

• College coursework in the hospitality or travel industry.
• Previous experience as Bell Attendant, Bell Captain, or Valet Supervisor at an upscale hotel/resort.

Responsibilities

• Handle incoming and departing guests: greet, park, retrieve cars, and provide luggage assistance, ensuring the security of vehicles in valet.
• Promote positive relations with all guests and visitors ensuring guest satisfaction.
• Promote and enforce standards of excellence and professionalism.
• Work well under pressure, prioritizing and delegating work to staff and coordinating departmental functions.
• Maintain knowledge and ensure bell staff has knowledge of: Scheduled daily activities, Daily arrivals and departures, Hotel features, services and amenities, Hours of operation for each outlet.
• Enforce hotel’s standards, policies and procedures.
• Advocate work practices that promote accident prevention.
• Properly handle and maintain sensitive and confidential information.
• Maintain cleanliness and organization of work areas including bell cart fleet

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED