Room Service Supervisor

Four Seasons Hotels and Resorts•Puerto Rico, TX

6d•Onsite

About The Position

The Room Service Supervisor plays a key role in delivering exceptional in-room dining experiences by ensuring seamless operations, outstanding service quality, and adherence to Four Seasons standards. This position leads by example and supports the team in creating memorable guest experiences.

Requirements

Previous supervisory experience in room service or Food & Beverage, preferably in a luxury hotel environment
Strong leadership, communication, and organizational skills
A genuine passion for hospitality and service excellence
Ability to remain calm and professional in a fast-paced environment
Flexibility to work evenings, weekends, and holidays
Proficiency in English; additional languages are an asset

Responsibilities

Supervise daily room service operations, ensuring timely and accurate service
Lead, train, and motivate room service team members
Maintain Four Seasons service standards and brand expectations
Ensure excellent guest satisfaction by anticipating needs and resolving concerns professionally
Coordinate with Culinary, Front Office, and Stewarding teams to ensure smooth operations
Monitor service quality, cleanliness, and presentation standards
Ensure compliance with health, safety, and sanitation regulations
Support inventory control and operational efficiency

Benefits

Energizing Employee Culture where you are encouraged to be your true self!
Competitive salary and a comprehensive benefits package
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
Complimentary accommodation at other Four Seasons Hotels and Resorts
Complimentary dry cleaning for business clothing
Complimentary employee meals
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates

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