Embassy Suites Amarillo Downtown - Room Service Server

Aimbridge Hospitality•Amarillo, TX

17h•Onsite

About The Position

The Room Service Server is responsible for taking and delivering customer's In-Room food and drink orders, serve food and beverages, prepare itemized checks, and accept payments providing the highest quality service while maintaining the highest standards of cleanliness and sanitation throughout the hours of operation. QUALIFICATIONS: High School diploma or equivalent and/or experience in a hotel or a related field preferred. Alcohol Awareness Certification (must comply with State regulations) Food Handlers certification (must comply with State regulations) Must be able to convey information and ideas clearly. Must be able to evaluate and select among alternative courses of action quickly and accurately. Must work well in stressful, high pressure situations. Se prefiere diploma de Escuela Superior o su equivalente y / o experiencia en un hotel o campo relacionado. Certificación para manejar alimentos y Certificación para Servir alcohol (debe cumplir con requisitos del Estado) Tiene que poder expresar claramente información e ideas. Tiene que poder evaluar y seleccionar entre varias opciones alternativas rápida y acertadamente. Tiene que poder trabajar bien bajo presión. Tiene que poder bregar efectivamente con problemas en el trabajo, incluyendo el poder anticipar, evitar y resolver problemas cuando sea necesario.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Alcohol Awareness Certification (must comply with State regulations)
Food Handlers certification (must comply with State regulations)
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be able to effectively deal with internal and external customers' dissatisfaction.
Must be able to anticipate and address guest concerns.

Responsibilities

Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Comply with certification requirements as applicable to position to include Alcohol Awareness, Food Handlers, Safety, etc.
Perform opening and closing side work according to Aimbridge Hospitality standards to ensure that guests are served promptly and efficiently.
Serve guests with all food and beverage requirements in a warm, friendly, courteous and professional manner.
Ensure that the room service area and Cafe wait station is kept clean and tidy.
Follow Aimbridge Hospitality's portion control and checking procedures precisely.
Be familiar with the operation of the P.O.S. system.
Carry out cashiering functions in closing checks and servicing the guest.
Follow all state liquor laws.
Maintain a warm, friendly demeanor at all times.
Ensure that all hallways are free from service debris and that all room service trays are brought back to the kitchen for breakdown and bussing.
Perform other tasks/jobs as assigned by the supervisor or manager.
Access to back of house areas of the hotel and sensitive information
Demonstrated ability to handle cash, prepare and deposit cash drops, secure and balance bank
Interact and occasionally have unsupervised contact with guests and/or colleagues
Access and control to sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets
Maintain a high level of trust and responsibility
Represent the company with certain level of reputation and good character as well as exercise sound judgement