Room Service Server

SALAMANDER CHARLESTON EMPLOYER LLC • Charleston, SC

10h • Onsite

About The Position

Under supervision of the In Room Dining Supervisor, this role delivers food and beverage orders to guest rooms according to hotel specifications, courteously and efficiently. The position also assists in the maintenance and cleanliness of the In Room Dining area, guest hallway, break down area, and all equipment. Product knowledge is essential, requiring a thorough understanding of all aspects of the menu and beverage offerings. The role involves delivering amenities to guests and maintaining a positive work environment.

Requirements

• High school graduate, some college.
• Knowledge of local activities and attractions appropriate for hotel guests.
• Ability to satisfactorily communicate in English with guests, management, and co-workers to their understanding.
• Ability to provide legible communication.
• Ability to use Micros and manual systems.
• Minimum 18 years of age to serve alcohol.
• Ability to exert physical effort while transporting trays and tables from service area to guests.
• Ability to focus on details, maintain good coordination, and work cohesively with co-workers as part of the team with minimal supervision.
• Complete the South Carolina state-approved ServSafe Alcohol Online Course & Exam within 30 days of hire.
• Possess a valid ABL Server License issued by the state of South Carolina within 30 days of hire.

Nice To Haves

• In Room Dining service experience preferred.
• Certification of previous training in liquor, wine, and food service preferred.

Responsibilities

• Maintain complete knowledge of scheduled daily activities and in-house groups, daily house count, and hours of operation of each outlet.
• Maintain complete knowledge of all liquor brands, beers, and non-alcoholic selections available through In Room Dining.
• Maintain complete knowledge of all menu items, preparation methods, ingredients, sauces, preparation time, garnishes, presentation, and prices.
• Maintain complete knowledge of guest room layout, locations, and room numbers/names.
• Retrieve all food orders from the kitchen and all alcoholic beverages from the bar and place them on the table/tray in accordance with departmental standards.
• Serve food items and beverages to guests in accordance with departmental standards.
• Follow and support service commitment and core values.
• Deliver amenities to guests.
• Assist in the maintenance and cleanliness of the In Room Dining area, guest hallway, break down area, and all equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED