Room Service Operator

Marriott•Irving, TX

6d•Onsite

About The Position

This position involves taking room service orders over the phone, answering questions about menu selections, and coordinating with kitchen staff. The role also requires answering guest inquiries regarding wine origin, vintage, and style, logging call-backs for room service orders, and notifying guests and management of any service delays. Additionally, the Room Service Operator will communicate special meal requirements, allergies, dietary needs, and requests to the kitchen, maintain the cleanliness of work areas, and record transactions in the MICROS system. The role also includes completing closing reports, processing payments, and adhering to all company policies regarding safety, security, and guest service standards. This includes maintaining a professional appearance, protecting company assets, and developing positive working relationships with team members.

Requirements

Ability to take room service orders over the phone.
Ability to answer questions on menu selections.
Ability to check with kitchen staff.
Ability to answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Ability to place and log call back for room service order.
Ability to notify guests and management of delays in service delivery.
Ability to communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Ability to maintain cleanliness of work areas throughout the day.
Ability to record transaction in MICROS system at time of order.
Ability to complete all closing reports, including MICROS reports.
Ability to process all payment methods.
Ability to follow all company and safety and security policies and procedures.
Ability to report accidents, injuries, and unsafe work conditions to manager.
Ability to complete safety training and certifications.
Ability to ensure uniform and personal appearance are clean and professional.
Ability to maintain confidentiality of proprietary information.
Ability to protect company assets.
Ability to welcome and acknowledge all guests according to company standards.
Ability to anticipate and address guests’ service needs.
Ability to assist individuals with disabilities.
Ability to thank guests with genuine appreciation.
Ability to speak with others using clear and professional language.
Ability to answer telephones using appropriate etiquette.
Ability to develop and maintain positive working relationships with others.
Ability to support team to reach common goals.
Ability to ensure adherence to quality expectations and standards.
Ability to stand, sit, or walk for an extended period of time.
Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Nice To Haves

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Take room service orders over the phone.
Answer questions on menu selections and check with kitchen staff.
Answer guest questions or concerns regarding the origin, vintage, and style of various wines.
Place and log call back for room service order.
Notify guests and management of delays in service delivery.
Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Maintain cleanliness of work areas throughout the day.
Record transaction in MICROS system at time of order.
Complete all closing reports, including MICROS reports.
Process all payment methods.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.