Room Service Operator

Advocate Health • Park Ridge, IL

9d • $20 - $30 • Onsite

About The Position

The Room Service Operator is responsible for answering room service phone calls to obtain menu selections from patients and/or their families. This role involves communicating special patient needs to dietitians, processing physician's diet orders, and updating patient card files in the computer. The operator must adhere to specific standards for diets, ensure meal tickets comply with diet orders and allergies, and update nourishment orders. This position also serves as a communication link between nursing, host/hostess, and kitchen staff to ensure prompt service. The role upholds Advocate Trinity Hospital's Service Commitment through equality, compassion, excellence, partnership, and stewardship, using courtesy and respect in all interactions. Additionally, the Room Service Operator may assist with training other employees and attends scheduled in-services and meetings.

Requirements

• High School diploma or GED.
• 6 months to 1 year experience in hospitality industry
• Ability to speak, read and write English clearly and proficiently, as related to essential job activities
• Computer skills
• Knowledge of medical terminology (T.I.D., B.I.D., etc.)
• Math skills: conversions of oz, cc, ml
• Ability to communicate effectively

Responsibilities

• Answers room service phone calls to obtain menu selections from patients and/or patients families.
• Communicates special patient needs to dietitians.
• Follows physician’s diet orders for all patients
• Updates and maintains accurate patient card files in computer.
• Adheres to specific standards for diets when entering selections into computer or in modifying and checking menus.
• Ensure meal tickets are in compliance with diet orders, allergies and proper identifier on the meal tickets.
• Updates and maintains nourishment orders to ensure diet orders are met.
• Communicates between nursing, host/hostess, and kitchen staff in order to clarify orders and provide prompt service.
• Upholds Advocate Trinity Hospital's Service Commitment through equality, compassion, excellence, partnership and stewardship.
• Uses courtesy and respect in all interactions with managers, co-workers, patients, staff and visitors.
• Responds positively to all requests. Utilizes proper phone etiquette and scripting when speaking to patients.
• Maintains professional image and follows department dress code policy.
• Performs additional miscellaneous duties, communicating status to supervisor
• Assists with training of other employees
• Attends scheduled in-services and meetings.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED