Room Service Coordinator

Four Seasons Hotels and Resorts • Naples, FL

4d • Onsite

About The Position

This role involves taking guest in-room dining orders, communicating special requests to the kitchen, and coordinating the delivery of orders according to Four Seasons Standards. The position is located at the Naples Beach Club, a Four Seasons Resort, on Florida's Gulf Coast.

Requirements

• High school education or equivalent experience
• Average reading, writing, and oral proficiency in the English language.
• US work authorization is required.

Responsibilities

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards.
• Describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
• Monitor other mobile platforms on which guests can place orders or communicate with us. Reply to guest enquiries, and assist them in a timely and courteous manner.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system.
• Check completed kitchen orders with the guest’s original order.
• Coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality.
• Properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Comply with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Work harmoniously and professionally with co-workers and supervisors.
• Stock and order items.
• Assist in setting tray tables for delivery.

Benefits

• Lucrative salary!
• Medical, Dental, Vision, and 401K with employer matching all starting at 30 days!
• Time off plans starting on the day of hire!
• An opportunity to be a part of a cohesive team in an inclusive work environment!
• Complimentary and discounted hotel stays around the world!
• Wellbeing and mental health initiatives and focused company!
• Embracement and promotion of diversity in our workplace!
• Complimentary employee meals and beverages!
• Tuition reimbursement!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED