Room Serv Orderseller

Loews Hotels•Miami Beach, FL

9d•Onsite

About The Position

The Room Service Cashier supports an elevated in-room dining experience by providing accurate order-taking, knowledgeable menu guidance, and exceptional guest communication. This guest-focused role ensures seamless coordination between culinary and service teams while maintaining precise billing, tracking, and administrative processes for all in-room dining transactions.

Requirements

High School Diploma or equivalent required
Knowledge of food and beverage terminology; ability to learn and apply upselling techniques
Strong guest service skills with excellent telephone etiquette
Proficiency with computer systems and office or communication equipment
Strong organizational and communication skills

Nice To Haves

Guest-focused professional who enjoys connecting with guests and enhancing their dining experience
Clear and confident communicator with a warm, polished telephone presence
Detail-oriented and precise, with strong adherence to order entry and billing procedures
Organized and efficient, able to manage multiple orders and priorities simultaneously
Collaborative team player who communicates effectively with servers, bussers, culinary, and hotel partners
Calm problem solver who handles guest concerns with professionalism and ownership
Veterans and military spouses are encouraged to apply

Responsibilities

Take and process in-room dining orders accurately and efficiently in accordance with Loews standards
Assist guests with menu selections and provide knowledgeable food and beverage recommendations
Upsell items thoughtfully to enhance the guest experience and support revenue goals
Monitor order flow to ensure timely preparation, delivery, and follow-up
Communicate guest orders, requests, and changes clearly with Culinary and Room Service teams
Dispatch servers or bussers for deliveries, guest requests, and tray retrieval
Follow up with guests to confirm satisfaction with food quality and service
Respond to guest concerns or complaints professionally and with ownership
Maintain accurate in-room dining tracking logs and control records
Ensure correct billing and posting of all in-room dining and amenity charges
Stay informed on menu availability, specials, and out-of-stock items
Maintain a clean, organized work area and adhere to safety and sanitation standards
Regular attendance in conformance with standards
May be required to work varying schedules to reflect business needs
Required to attend all mandatory training sessions and meetings
Perform other duties as assigned