Room Service Attendant Part Time

Banner Health•Phoenix, AZ

4d•Onsite

About The Position

Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients. As a Room Service Attendant, you will be a part of a cohesive team that strives to achieve premier patient services.

Requirements

Requires reading, writing and mathematical skills.
Skills and knowledge of nutrition services as typically gained through one to two years of related experience.
Effective interpersonal communication skills and a friendly customer service attitude.
Ability to follow instructions and safety guidelines for working with cleaning chemicals.
Ability to learn and work with business computer software and point of sale systems.
Ability to learn food handling regulations and pass certification tests as required.
Demonstrated effective customer service skills.

Nice To Haves

High school diploma/GED or equivalent working knowledge.
Understanding of nutrition services, common modified diets, and portion measures.
Additional skills and knowledge in health care nutrition services preferred.
Bilingual skills preferred in some assignments.
Additional related education and/or experience preferred.

Responsibilities

Visits patients to obtain or discuss menu selections based upon dietary orders.
Enters or records all daily patient meal selections and preferences for one or more patient units.
Demonstrates appropriate judgment with modified diets, food and menu knowledge when relating to patients.
Requests Diet Tech or Dietitian assistance when needed.
Edits patient menus as required.
Provides patient meal service which may include setting up tray work stations, preparing/portioning assigned foods according to correct quantities, and/or assembling patient trays.
Delivers and serves meals while making independent judgments about special requests, snacks and nourishments.
Provides excellent customer service on the phone or in person and resolves customer complaints effectively and efficiently.
Maintains food handling and sanitation standards to meet licensing agency requirements.
Interacts with patients and families, other food service staff, nursing staff, dietetic technicians and dietitians.
Follows a work routine, works quickly and correctly while providing good customer service and maintaining dietary, food quality and sanitation standards.
Resolves minor problems with patient menus and trays.