Room Service Attendant

Shamin Hotels Master•Virginia Beach, VA

About The Position

As a Room Service Attendant, you will play a crucial role in providing exceptional in-room dining experiences for guests staying at our hotel. You will be responsible for delivering food and beverage orders to guest rooms promptly and courteously, ensuring accuracy and guest satisfaction.

Requirements

Previous Experience: Previous experience in a similar role or in the hospitality industry is preferred but not required. We welcome candidates with a positive attitude and a willingness to learn.
Customer Focus: Passion for providing excellent customer service and creating memorable dining experiences for guests.
Communication Skills: Clear and effective communication skills, with the ability to interact professionally with guests and team members.
Attention to Detail: Strong attention to detail and accuracy in order delivery and guest interaction.
Physical Stamina: Ability to stand and walk for extended periods and lift trays or other items weighing up to [X] pounds.
Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, based on business needs.
High school diploma or equivalent.

Responsibilities

Order Delivery: Deliver food and beverage orders to guest rooms in a timely and professional manner, ensuring accuracy and presentation standards are maintained.
Menu Knowledge: Have a thorough understanding of the room service menu offerings, including food options, beverage selections, and special promotions.
Guest Interaction: Interact with guests in a friendly and courteous manner while delivering orders, addressing any questions or concerns they may have, and ensuring their satisfaction.
Order Taking: Take room service orders over the phone or through the hotel's ordering system, accurately recording guest preferences and special requests.
Up-selling: Utilize suggestive selling techniques to promote additional menu items or special offerings to enhance the guest experience and increase sales.
Service Setup: Set up trays and dining utensils in guest rooms, ensuring all necessary items are provided for a complete dining experience.
Order Accuracy: Double-check orders before delivery to ensure accuracy and completeness, and verify any special dietary requirements or allergy information provided by guests.
Payment Processing: Process payment for room service orders, including cash, credit card, or room charge transactions, following established procedures.
Cleanliness and Organization: Maintain cleanliness and organization of the room service area, including storage areas, service carts, and equipment, following sanitation and safety standards.