Room Service Associate

Sarah Bush Lincoln • Mattoon, IL

6d • Onsite

About The Position

Room Service Associates are responsible for delivering meals to patients and guests with a cheerful and excellent service attitude following the approved method of service.

Requirements

• Food Handlers Certificate (within 30 days of hire) - Sarah Bush Lincoln

Responsibilities

• Assists in restocking coolers, plates, flatware, cups, etc,
• Assists wherever needed in the Room Service operation – taking patient meal orders, etc.,
• Confirms the patient’s identity by checking ID badge and verifying patient name and date of birth,
• Delivers guest trays and collects payment.,
• Demonstrates knowledge of all menu offerings, diet variations and specifics of what may be ordered by patients based on their physician prescribed diet.,
• Ensures that all foods are covered, labeled, dated and timed in accordance with HACCP guidelines.,
• Ensures “Always Very Satisfied” service. Uses good judgment in addressing / resolving any patient complaints,
• Functions as part of a team that ensures delivery of food to patients within approved time of 45 minutes.,
• Inventories, stocks and maintains the PAR levels for the unit refrigerators with snack/food items as required to meet patient needs during hours Room Service is not available.,
• Maintains a clean, safe and sanitary work environment as established by all regulatory agencies.,
• Maintains a friendly and cheerful demeanor at all times while on duty.,
• Records and monitors all quality control indicators.,
• Returns soiled trays after meal service from soiled cart.,
• Transports patient Room Service carts to units and delivers meals to patients following the approved method of service and using key customer service scripting.

Benefits

• Career development is available through continuing education and on-site training
• professional and personal development programs
• on-site classroom learning programs
• internet courses
• tuition reimbursement program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed