Room Service Assistant - Broadway - PT
About The Position
The Room Service Assistant (Call Center) at the Broadway Campus performs a variety of duties involved with food service for patients. This role serves meals and snacks to patients in a professional manner, ensures the rotation of floor supplies, and maintains supplies up to PAR levels. The assistant delivers appropriate room service menus to patients, instructs them on meal ordering systems, and assesses their ability to utilize the system. The position requires effective, timely, and frequent communication with nursing staff, nutrition techs, dietitians, and call center staff. Responsibilities include using computerized diet sheets, accessing patient computer systems, retrieving completed meals from patient rooms, and recording intake and calorie count information. The role also involves maintaining compliance with HACCP guidelines, transcribing and processing meal orders over the telephone, verifying orders meet diet parameters, and providing appropriate menus. Excellent customer service, listening skills, and effective communication with co-workers, supervisors, and nursing staff are essential. The assistant will also evaluate and maintain quality control standards.
Requirements
- Direct customer service experience preferred.
- Previous food service experience and/or work with therapeutic diets preferred.
- On-the-job training provided.
Responsibilities
- Serves meals and snacks to patients in a professional manner.
- Ensures rotation of floor supplies and maintains supplies up to PAR levels.
- Delivers appropriate room service menus to patients, instructing patients on meal ordering systems.
- Assesses patients’ ability to utilize the meal order system.
- Communicates effectively, timely and often with nursing staff, nutrition techs, dietitians and call center staff.
- Uses computerized diet sheets, accesses patient computer system, and retrieves completed meals from patients' rooms and records intake and calorie count information.
- Maintains compliance with all Hazardous Analysis and Critical Control Point (HACCP) guidelines.
- Obtains, transcribes and processes meal orders from patients and visitors over the telephone, verifying that meal orders meet diet order parameters.
- Provides appropriate menu for diet.
- Possesses excellent customer service skills continuously.
- Displays listening skills and effectively communicates with co-workers, supervisors and nursing staff.
- Establishes effective working relationships with co-workers, supervisors and nursing staff.
- Evaluates and maintains quality control standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
