Room Service Ambassador - Full Time - Days

Nebraska Methodist Hospital•Omaha, NE

6d•Onsite

About The Position

The Room Service Ambassador is responsible for preparing and delivering patient and guest trays to patient rooms. This role is crucial in ensuring patients receive their meals accurately and in a timely manner, contributing to their overall satisfaction and recovery. The position operates within a culture of exceptional care, known as 'The Meaning of Care,' which emphasizes compassion, going above and beyond for patient needs, and making a real difference in the community.

Requirements

Basic math skills required.
Strong verbal communication skills for positive interaction with staff and customers required.
Strong customer service skills required, including face-to-face and telephone.
Able to read, write, and carry out oral and written instructions with accuracy and efficiency required.
Exerting up to 50 pounds of force (Medium Work).

Nice To Haves

High School diploma or General Educational Development (G.E.D.) preferred.
6 months food service experience preferred, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service.
Food Handler's Certificate preferred.
Knowledge of food production and delivery process preferred.
Knowledge of computers preferred.

Responsibilities

Prepares assembly area for room service tray production by conducting pre-service quality checks and maintaining the cleanliness of the assembly area.
Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained.
Assembles and delivers patient food trays to the patient's room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre-established time guideline.
Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner.
Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner.
Assists patients with pre-meal service, including removing lids and opening packets, by following Room Service guidelines.
Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays.
Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment.