Supervisor, Room Service

University of Arkansas System • Little Rock, AR

1d

About The Position

The Room Service Ambassador Supervisor oversees the patient food room service model, supervising five full-time employees and two PRN employees while also performing Room Service Ambassador duties as needed. The supervisor leads staff who help patients select meals and ensure meals and nourishments meet physician-prescribed diets, food allergies, and patient preferences. The role emphasizes excellent customer service and meeting department quality initiatives and goals. The position is governed by state and federal laws and institutional policy, and reports to the Director of Nutrition Services.

Requirements

• High school diploma or GED and two years of experience.
• Computer and basic keyboard skills.
• Telephone etiquette skills and general knowledge of office machines, including printers and copiers.
• Customer-focused approach and excellent verbal communication skills.
• Ability to multitask while handling a heavy daily call volume, assisting other operators, and serving as a resource to operators, dietitians, and clinical staff.

Nice To Haves

• One year of experience in a supervisory or lead role.
• Two years of specialized training in customer service and/or healthcare service, or experience in a food service or patient care setting; college coursework in clinical nutrition or nutrition therapy may be substituted for work experience.

Responsibilities

• Perform Room Service Ambassador duties and share supervisory duties with the Assistant Director of Patient Foods Services.
• Listen to calls, provide assistance as needed, and monitor the call queue.
• Coordinate daily lunch and break assignments for operators.
• Train new call center operators and train all operators on relevant updates and information.
• Keep managers informed about employee-related issues and changes affecting the department.
• Work with departments across campus on patient food services.
• Maintain call center operators’ time and attendance records and assist with related payroll duties.
• Coordinate and conduct 90-day evaluations for new hires.
• Assist the Assistant Director of Patient Foods Services with annual evaluations.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision plans for qualifying staff and family.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents (undergraduate only).
• Retirement contribution matched by UAMS up to 10%.
• Basic life insurance up to $50,000.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery on the main campus when using the UAMS pharmacy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED