Crowne Plaza Seattle - Room Reservationist

Aimbridge Hospitality•Seattle, WA

6d•Onsite

About The Position

The Reservations Agent supports the Sales Department by managing hotel reservations primarily for airline crews, cruise partners, and other contracted or individual reservation inquiries. This onsite position requires previous hotel front desk experience and a strong understanding of hotel operations, guest service, room types, rates, billing procedures, and reservation systems. The Reservations Agent serves as an important liaison among airline and cruise partners, guests, hotel operations, and the Sales Department while ensuring every reservation is processed accurately and efficiently. The Room Reservationist is responsible for handling reservations in a friendly and efficient manner, and quoting available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. He/she is also responsible for participating in the monthly Rooms Merchandising meeting.

Requirements

Previous hotel front desk experience
Strong understanding of hotel operations, guest service, room types, rates, billing procedures, and reservation systems.
College course work in related field helpful.
Experience in a hotel or a related field required.
High School diploma or equivalent required.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful, high pressure situations.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Must maintain composure and objectivity while under pressure.

Responsibilities

Approach all encounters with guests and employees in a friendly, service oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Answer all incoming calls promptly, in a friendly, efficient and courteous manner.
Be able to answer guest inquiries about hotel services, facilities and hours of operation.
Book room reservations while focusing on maximizing room revenue and average rate using standard company rate quoting scenario at all times.
Communicate and work closely with the Sales Department concerning group bookings.
Continually update Central Reservations on rates and availability, maintain availability calendar and communicate all relevant information to the operations staff.
Maintain accurate files and reports.
Handle all special reservations, to include V.I.P. reservations, packages and discounts.
Compile and input all necessary information for the required Rooms Merchandising meetings.
Promptly, efficiently and accurately, book and block rooms using Aimbridge Hospitality guidelines for Group Rooming Lists and Booking Agreements.
Attend Rooms Merchandising meetings and give input on trends and opportunities to maximize revenue.
Employees must, at all times, be friendly, helpful and courteous to guests, managers and all their fellow employees.
Complete forecasts as required by management.
Monitor daily sales activity and alert Reservations Manager and/or Guest Services Manager of sold out nights, group ceiling status, and possible problem situations.
Perform any other duties as requested by management.
Attend meetings as required by management.
Be able to perform all duties of Reservations Agent and assist as needed at front desk.