Residence Inn by Marriott Sedona - Room Inspector

Sunridge Hotel Group•Sedona, AZ

1d•Onsite

About The Position

The Room Inspector is responsible for achieving the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping operations in accordance with the standards of Sunridge Hotel Group and the hotel. This role involves supervising laundry and housekeeping staff, scheduling employees, coordinating room availability through inspections, and monitoring customer feedback to identify and resolve issues. The inspector also oversees inventory, purchasing, and cost control for various supplies and equipment, ensures adherence to key management policies, and manages the Lost and Found department. A key aspect of the role is to achieve required threshold scores on brand and Sunridge inspections, while fostering a positive and productive work environment through training, counseling, and effective leadership.

Requirements

Regularly lift and/or move up to 50 pounds.
Occasionally lift and/or move up to 100 pounds.
Ability to clean rooms, do laundry, or clean the lobby as needed.

Responsibilities

Achieve the highest quality of cleanliness for the hotel by directing and coordinating the housekeeping operation.
Supervise the Laundry and Housekeeping operations.
Schedule employees in accordance with forecasted occupancy and adjust staffing as necessary.
Coordinate room availability by performing inspections.
Supervise the daily activities of the housekeeping staff.
Monitor customer comment cards, identify problem areas, and formulate solutions.
Conduct continual inspections to determine the hotel's overall level of cleanliness and perform follow-up.
Promote safety in the department.
Oversee inventory, purchasing, disbursement, and cost control for linens, cleaning supplies, customer room supplies, laundry supplies, machines, and equipment.
Schedule and supervise all rotational and special cleaning programs.
Secure keys in accordance with the hotel's key management policy.
Supervise the 'Lost and Found' department.
Achieve required threshold scores according to brand and Sunridge inspections.
Meet and exceed customer and team member expectations by providing service and teamwork.
Conduct training on a regular basis and provide staff with skills training.
Utilize one-on-one training skills.
Monitor service and teamwork on a regular basis and counsel employees as needed.
Perform other duties as required to provide service and teamwork.
Maintain safe working conditions within the department and hotel.
Ensure all employees follow safety rules and procedures and take corrective action where required.
Assure that the Housekeeping Department operates within the approved budget.
Monitor the department's performance against the approved budget and make recommendations.
Control operating and payroll costs of staff.
Contribute to the competitive status and profitability of the hotel by monitoring industry trends and recommending actions.
Develop and implement techniques to improve the operation.
Prepare reports as requested.
Utilize leadership skills and motivation techniques to maximize employee productivity and satisfaction.
Select, orient, and train qualified employees.
Conduct effective employee meetings.
Determine, communicate, and monitor achievement of performance standards.
Employ respectful discipline as required under the supervision of the general manager.
Adhere to hotel policies and procedures.
Attend work on time as scheduled.
Follow hotel grooming and dress standards.
Minimize safety hazards by following all safety rules and procedures.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significant importance.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
Maintain a favorable working relationship with all other company employees.
Project a favorable image of Sunridge Hotel Group and the hotel to the public.
Perform ancillary and related duties as may be assigned.