Room Inspector/Inspectress | State College TownePlace Suites

SHANER • Ferguson Township, PA

3d • Onsite

About The Position

The Room Inspector/Inspectress ensures the overall quality of cleaning for guest rooms, corridors, and service areas, aligning with hotel, Shaner, and Franchise objectives. This role involves maintaining high standards of quality and cleanliness, completing deep cleaning tasks, and performing housekeeping, laundry, and houseperson duties as needed. The position also requires handling guest complaints to ensure satisfaction and adherence to all house, safety, and security procedures.

Requirements

• Minimum one year cleaning experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.

Nice To Haves

• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel’s standards.
• Assist where necessary to ensure optimum service to guests.
• Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives.
• Ensures all house and safety rules, housekeeping procedures, and security procedures are followed.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Performs housekeeping, laundry, and/or houseperson functions whenever necessary.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed