Room Inspector/Inspectress | Hershey Hampton Inn

SHANER • Hummelstown, PA

6h • Onsite

About The Position

The Room Inspector/Inspectress at Hershey Hampton Inn is responsible for ensuring the overall quality of guest room cleaning, corridors, and service areas, adhering to hotel, Shaner, and Franchise standards. This role involves supervising, training, and inspecting Guest Room Attendants and Housepersons, assisting as needed to maintain optimal guest service. The position also requires handling guest complaints to ensure satisfaction and performing additional deep cleaning or seasonal cleaning functions as scheduled. Shaner Hotel Group is an award-winning hospitality owner-operator and management company with over 65 properties across 14 states and four countries, partnering with top hospitality brands. The Hampton Inn Hershey Near the Park is strategically located near major Hershey attractions and focuses on delivering excellent service, product, and amenities, including free hot breakfast, Wi-Fi, a fitness center, and a heated indoor pool. Shaner prioritizes associate satisfaction, fostering a team environment that emphasizes work-life balance and associate development.

Requirements

• Minimum one year cleaning experience
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Knowledge of proper chemical handling.

Nice To Haves

• Previous hotel experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures the overall quality of the cleaning of guest rooms, corridors, and service areas based on hotel, Shaner, and Franchise objectives.
• Ensures all house and safety rules, housekeeping procedures, and security procedures are followed.
• Handle guest complaints ensuring guest satisfaction.
• Maintains standards of quality and cleanliness throughout daily assignments.
• Complete additional deep cleaning / seasonal cleaning functions as scheduled.
• Performs housekeeping, laundry, and/or houseperson functions whenever necessary.
• Other duties as assigned.
• Supervise, train, and inspect the performance of assigned Guest Room Attendants and Housepersons, ensuring that all procedures are completed to the hotel’s standards.
• Assist where necessary to ensure optimum service to guests.

Benefits

• Hot breakfast and Wi-Fi are free
• State-of-the-art fitness center
• Heated indoor pool
• Associate satisfaction is a number one focus
• Amazing team environment that focuses on work life balance and development of our associates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees