Room Attendant-FT

Fort Sill Apache Companies•Lawton, OK

21h•Onsite

About The Position

The Room Attendant is responsible for servicing all bedrooms and corridors in line with casino Standard Operating Policies (SOP). This role requires maintaining a neat, clean, and well-groomed appearance, ensuring uniforms are clean and pressed at the beginning of each shift. The Room Attendant will thoroughly clean assigned rooms, replace soiled linen and towels, restock amenities, disinfect bathroom surfaces, dust and polish furniture, remove trash, vacuum carpets, and wash floors. They will also check shower curtains for mildew and clean or replace them as needed. Maintaining high standards of cleanliness and presentation in back-of-house and guest areas, storing laundry according to SOPs, and properly handling lost and found items are key duties. The role involves cleaning and stocking service trolleys, working in the laundry room as necessary, and maintaining guest security by keeping doors closed and referring guests to guest services for room access. Additionally, the Room Attendant will train new team members, administer key control, offer assistance to guests and team members, and comply with the Eye, Hi, Goodbye program. Regular attendance is required. The hotel operates seven days a week, 24 hours a day, requiring flexibility in schedules to accommodate fluctuating business demands, including potential overtime.

Requirements

High school diploma or GED preferred
Hotel housekeeping and commercial laundry room experience preferred
Knowledge, skills, and abilities to work with personal computers, cleaning equipment and sanitation systems
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Pass a background check and drug-screening test

Responsibilities

Service all bedrooms and corridors, in line with casino Standard Operating Policies (SOP)
Maintain a neat, clean and well-groomed appearance. Where uniforms are required, they must be clean and pressed at the beginning of each shift
Thoroughly clean assigned rooms. Replace soiled linen and towels; restock soap, tissues, and drinking glasses; disinfect bathroom surfaces; dust and polish the furniture; remove all trash; vacuum the carpet; and wash any uncarpeted floors.
Check shower curtain for mildew, scum and clean/replace accordingly
Maintain high standards of cleanliness and presentation in all back-of-house and guest areas
Store all soiled and clean laundry in line with casino SOPs
Properly label items lost and found articles and turn in to Guest Services for proper record keeping and holding
Clean and stock service trolleys and maintain in a presentable manner
Work in laundry room as necessary
Maintain guest security by keeping door closed at all times. Refer guest to guest service for room access
Willingness and ability to train new team members
Responsible for proper administration of key control for issued keys
Take initiative to offer assistance to guests or team members
Understand and comply with the Eye, Hi, Goodbye program.
Regular attendance is required.
Stay current on casino promotions to provide information to guests upon request
Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members, etc.
Practice safety standards always. Verbally report all safety issues to hotel maintenance immediately and issue work order through Info Centre
Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment (PPE) as required
Maintain a safe work area. Know where to get information, how to read product labels and Material Safety Data Sheet (MSDS) and know when and how to warn others about hazards.
Adhere to and comply with all safety regulations when handling chemicals according to MSDS
Report equipment malfunctions promptly to the supervisor and Info Centre
Provide assistance to other team members to contribute to the smooth operation of the department and the hotel
Maintain security of equipment, keys and supplies issued each day
Promote excellent guest service by practicing courteous, tactful, and patient manners with other team members, management, guests, vendors and other members of the general public.
Always practice the 5/10 rule: When passing guests or team members within a 10-foot radius make eye contact When passing guests or team members within a 5-foot radius, acknowledge and greet verbally greet with “Good Morning, Afternoon, Evening”
Understand and comply with the Eye, Hi, Goodbye program
Immediately report any suspicious activities by guest or others
Adjust work priorities as necessary
Perform other related duties as may be assigned
Department schedules must accommodate fluctuating business demands, and team members may be asked to work shifts other than those they prefer or normally work, and overtime as required.