ICONA Diamond Beach - Room Attendant

ICONA RESORTS 1•Wildwood Crest, NJ

8d•Onsite

About The Position

The Room Attendant is responsible for cleaning, stocking, and maintaining hotel rooms as assigned. This role involves ensuring that all guest rooms meet ICONA's standards for cleanliness and presentation, providing a positive guest experience, and reporting any maintenance needs or suspicious activities to the supervisor. The position operates in a hotel setting and requires good physical resilience and the ability to work at a high pace while standing throughout the day.

Requirements

High school diploma, or equivalent.
Prior Housekeeping experience.
Good physical resilience and ability to work at a high pace while standing throughout the day.
Ability to lift products weighing up to 50 pounds.
Ability to stand, walk, bend, kneel, stoop, and crouch.
Ability to reach with arms and hands.
Ability to climb or balance.
Ability to use hands to fingers, handle or feel.
Ability to talk and hear.
Adherence to all policy and procedures delineated in the ICONA Handbook.

Responsibilities

Receives list of assigned rooms from managers and prioritizes rooms according to check out times.
Checks inventory of cleaning cart; adds any necessary supplies.
Knocks and announces self before entering a guest’s room; returns at a later time if rooms are occupied.
Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
Makes bed, stocks towels, washcloths, and hand towels according to ICONA’s procedures.
Wipes surfaces in room and cleans mirrors.
Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to ICONA’s procedures.
Vacuums and mops floors.
Ensures room meets ICONA’s standards with a final walkthrough.
Notifies supervisor of room availability and reports any suspicious activity.
Notifies supervisor of needed maintenance or repairs.
Takes found items to designated lost and found area if guest has checked out.
All guests must be treated in a manner to ensure their complete satisfaction.
Always strive to exceed guests’ expectations.
Performs other duties as directed.
Weekly attendance to Aloha Culture Meeting.