Room Attendant - On Call

Q Center•St. Charles, IL

About The Position

Q Center is seeking a casual part-time Room Attendant. The Room Attendant maintains clean and attractive guestrooms while providing attentive, courteous, and efficient service to guests. The role also requires knowledge of the correct use of equipment. The schedule is generally 8:00 a.m.–4:30 p.m., on varying days of the week and weekends. The starting rate is $18.00 per hour. Q Center is a full-service conference and event center with 150,000+ square feet of IACC-certified meeting and event spaces. Its facilities host corporate meetings, training, fundraisers, galas, and other events. Q Center describes itself as an equal opportunity employer and provides reasonable accommodations for applicants who need assistance completing an application.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field is preferred.
Ability to stand for the entire shift.
Ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexibility to work long hours sometimes.

Nice To Haves

High school diploma or equivalent and/or experience in a hotel or related field.

Responsibilities

Be attentive, friendly, helpful, and courteous to guests and fellow employees.
Clean assigned guestrooms to standards, including dusting, replacing linens and towels, vacuuming, emptying wastebaskets, and cleaning bathrooms, mirrors, and windows.
Complete pre-cleaning duties, including replenishing guest and cleaning supplies and linens for housekeeping cart setup.
Remove trash and dirty linen from guestrooms and hallways.
Keep hallways, public areas, and closets clean, neat, and vacuumed according to the shift checklist.
Restock the housekeeping cleaning cart for the next day's use.
Replenish chemical bottles while following expiration and safety standards.
Clean rooms with the door propped open and follow required standards; if a guest requests service but cannot leave the room, contact a supervisor or manager by dialing 0.
Use the guestroom phone to report room status.
Maintain and update the manual guestroom cleaning assignment document with room status.
Report missing room items to the Housekeeping Supervisor or Manager.
Report maintenance repairs promptly by dialing 0 or contacting the Housekeeping Supervisor or Manager.
Handle lost-and-found items according to standards.
Ensure overall guest satisfaction.