Room Attendant (Full - time)

Bass Pro Shops•Springfield, MO

8d•Onsite

About The Position

The Housekeeping room attendant is responsible for cleaning all assigned areas in accordance with Big Cedar Lodge procedures and standards. This role involves providing professional and friendly service to guests, cleaning various areas of the lodge including corridors, lobbies, stairways, lounges, and guest rooms. The attendant will manage their work schedule based on room status, arrivals, and departures, and will be responsible for distributing and organizing linen, towels, and room supplies. They will also restock room amenities, replace laundry bags, and handle dirty linens according to company policy. Additionally, the room attendant will inspect and maintain room conditions, respond to guest requests and housekeeping issues, and ensure the confidentiality and security of guest rooms. Observing and reporting any damage to hotel property, maintenance issues, or safety hazards is also a key part of the role.

Requirements

High School Diploma or Equivalent
1 to 3 months related experience and/or training; or equivalent combination of education and experience.
Basic knowledge of housekeeping department duties
Familiarity with computer software word processing, database and spreadsheet (especially Excel) is essential.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money and weight measurement, volume, and distance.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
The ability to work well with a team, to prioritize, a sense of urgency and a real concern for guest satisfaction.
Must be detailed oriented.
Need strong clerical, organizational and communication skills.

Responsibilities

Provides professional, friendly service to all guests.
Cleans corridors, lobbies, stairways, and lounges as well as guest rooms.
Organizes work schedule from the room status list, arrivals, and departures.
Distributes linen, towels and room supplies using wheeled carts or by hand and organize and restock cart at the end of the shift.
Restocks room supplies such as drinking glasses, soaps, shampoos, writing supplies and replaces laundry bags and slips.
Replaces dirty linens with clean items and stores all dirty laundry in line with company policy.
Inspects and turns mattresses regularly, checks all appliances in rooms are in working order and realign furniture and amenities according to prescribed layout.
Responds to guest queries and requests, responds to calls for housekeeping problems such as spills, broken glasses, deliver any requested housekeeping items to guest rooms and remove room service items.
Ensures confidentiality and security of guest rooms and follow all company safety and security procedures.
Observe and report damage of hotel property report any maintenance issues or safety hazards.