Room Attendant PT

QUINAULT BEACH RESORT AND CASINO•Hogans Corner, WA

1d•Onsite

About The Position

The Room Attendant maintains clean and attractive guest rooms. Provides housekeeping service by performing cleaning tasks of hotel guest rooms for quality control towards cleanliness established by QBRC. Maintain a hospitable attitude towards guests and provide courteous housekeeping services for guests when requested.

Requirements

Must be 18 years of age
Experience in being efficient and timely in cleaning of rooms.
Ability to communicate effectively with the public and other employees.
Read, write, and speak English fluently.
Ability to professionally deal with difficult situations and people.
Ability to meet deadlines as required.
Ability to adjust to schedule changes and cover shifts on short notice.
Ability to wear protective gloves when handling potentially infectious material.

Responsibilities

Provide excellent customer service for all internal and external customers of the Casino operations at all times and in all activities.
Establish and maintain effective working relationships with all internal and external customers of the Quinault Beach Resort and Casino operations.
Develop solutions for customer concerns and continual focus on customer service as our top priority.
Clean a minimum of twelve rooms per day.
Effectively manage time.
Meet or exceed productivity standards.
Unload/load/ housekeeping carts with supplies.
Clean rooms, which includes making beds, cleaning bathrooms, coffee area, dusting, vacuuming and replacing amenities.
Replace the cleaning supplies.
Provide knowledge of activities in the hotel to guests.
Maintain the cleanliness of the lobby, public restrooms, office area, elevators and stairs.
Report all problems and any maintenance repairs as needed.
Report unsafe conditions immediately.
Maintain a neat and organized work area.
Report to work well groomed, on time and in department issued uniform.
Attend meeting as scheduled and requested.
Adhere to all QBRC Personnel Policies and Procedures, Title 97 Policy, and HR Standard Operating Procedures.