Room Attendant-FT

APACHE CASINO HOTEL•Lawton, OK

8d•Onsite

About The Position

The Room Attendant is responsible for maintaining a high standard of cleanliness and presentation in all guest rooms and corridors, ensuring guest satisfaction and upholding the core values of Apache Casino Hotel. This role involves thorough cleaning of assigned rooms, managing linens, restocking supplies, and maintaining a neat and organized work environment. The position also requires adherence to safety protocols, effective communication, and a willingness to assist guests and team members.

Requirements

High school diploma or GED preferred.
Hotel housekeeping and commercial laundry room experience preferred.
Knowledge, skills, and abilities to work with personal computers, cleaning equipment, and sanitation systems.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Ability to operate various types of equipment used in the department.
Pass a background check and drug-screening test.

Nice To Haves

Hotel housekeeping experience
Commercial laundry room experience

Responsibilities

Portray a positive attitude and represent the core values of Apache Casino Hotel, providing exceptional service.
Work effectively with peers, staff members, and regulatory agency personnel.
Service all bedrooms and corridors in line with casino Standard Operating Policies (SOP).
Maintain a neat, clean, and well-groomed appearance, ensuring uniforms are clean and pressed.
Thoroughly clean assigned rooms, including replacing soiled linen and towels, restocking supplies, disinfecting bathrooms, dusting and polishing furniture, removing trash, vacuuming carpets, and washing floors.
Check shower curtains for mildew, scum, and clean/replace accordingly.
Maintain high standards of cleanliness and presentation in back-of-house and guest areas.
Store all soiled and clean laundry in line with casino SOPs.
Properly label lost and found items and turn them in to Guest Services.
Clean and stock service trolleys and maintain them in a presentable manner.
Work in the laundry room as necessary.
Maintain guest security by keeping doors closed at all times and referring guests to guest services for room access.
Train new team members.
Administer key control for issued keys.
Offer assistance to guests or team members.
Comply with the Eye, Hi, Goodbye program.
Stay current on casino promotions to provide information to guests.
Maintain confidentiality of business and financial matters.
Practice safety standards and report all safety issues immediately.
Follow universal precautions, blood borne pathogen procedures, and use required Personal Protective Equipment (PPE).
Maintain a safe work area, understand product labels and Material Safety Data Sheets (MSDS), and warn others about hazards.
Adhere to and comply with all safety regulations when handling chemicals.
Report equipment malfunctions promptly.
Provide assistance to other team members to ensure smooth operation of the department and hotel.
Maintain security of equipment, keys, and supplies.
Promote excellent guest service with courteous, tactful, and patient manners.
Practice the 5/10 rule: make eye contact and acknowledge/greet guests and team members within 5-10 feet.
Immediately report any suspicious activities.
Adjust work priorities as necessary.
Perform other related duties as may be assigned.
Accommodate fluctuating business demands, working shifts other than preferred or normal, and overtime as required.