Mahalo Cape May - Room Attendant

ICONA RESORTS 1•Cape May, NJ

1d•Onsite

About The Position

The Room Attendant is responsible for cleaning, stocking and maintaining hotel rooms as assigned. This role operates in a hotel setting and requires good physical resilience and the ability to work at a high pace while standing throughout the day. The Room Attendant must ensure all rooms meet the hotel's standards and treat all guests in a manner to ensure their complete satisfaction, always striving to exceed guest expectations.

Requirements

High school diploma, or equivalent.
Prior Housekeeping experience.
Good physical resilience and ability to work at a high pace while standing throughout the day.
Ability to stand, walk, bend, kneel, stoop, and crouch.
Ability to lift up to 50 pounds.
Communication Proficiency.
Guest Focus.
Detail Oriented.
Thoroughness.
Organizational Skills.
Adherence to all policy and procedures delineated in the ICONA Handbook.

Responsibilities

Receives list of assigned rooms from managers and prioritizes rooms according to check out times.
Checks inventory of cleaning cart; adds any necessary supplies.
Knocks and announces self before entering a guest’s room; returns at a later time if rooms are occupied.
Removes soiled linens, towels, bedspreads, and blankets from each assigned room and provides fresh replacements.
Makes bed, stocks towels, washcloths, and hand towels according to ICONA’s procedures.
Wipes surfaces in room and cleans mirrors.
Cleans and disinfects bathroom and kitchenette or coffee-preparation areas according to ICONA’s procedures.
Vacuums and mops floors.
Ensures room meets ICONA’s standards with a final walkthrough.
Notifies supervisor of room availability and reports any suspicious activity.
Notifies supervisor of needed maintenance or repairs.
Takes found items to designated lost and found area if guest has checked out.
Performs other duties as directed.
Weekly attendance to Aloha Culture Meeting.