PM Room Attendant

Sheraton•Emeryville, CA

1d•Onsite

About The Position

The Room Attendant is responsible for cleaning and servicing guest rooms in order to provide a comfortable experience for guests. Additional responsibilities may include assisting in public areas, answer guest inquiries, delivering items to guest rooms, restocking and assisting with special cleaning projects. The Room Attendant is an integral part of our team at the property and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.

Requirements

1-year cleaning experience or equivalent.
Knowledge of hotel function and guest profiles.
Knowledge of local area including restaurants, landmarks, shopping centers and or local attraction.
Basic Reading and Writing to pass along notes, comments etc.
Housekeeping communication skills both verbal and written in English.
Interpersonal skills such as listening, smiling, relating, asking questions, teamwork, etc.
Have the skill to manage multiple tasks at a time, maintain focus and structure under pressure.
Have the skill to resolve conflicts with ease and professionalism to ensure maximum guest and associate satisfaction.
Ability to develop and maintain relationships with both associates and guests to build trust and loyalty.
Ability to maintain consistent positive energy, self-motivation, and passion for hospitality.
Ability to keep hotel sensitive information confidential such as guest profiles, credit card information, etc.
Ability to easily adapt to various situations, constant change, handle pressure and remain composed and focused.
Prolonged standing/walking for 8+ hours.
Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.
To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16. Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.

Nice To Haves

Bilingual or Multilingual
Prior Housekeeping/Cleaning/ Janitorial experience
Emotional Intelligence Training

Responsibilities

Provide a pleasant room experience to guests.
Ensure all guest room areas are clean and ensure quality standard (i.e. inspect all assigned areas to ensure furnishings, light fixtures, room equipment, are clean and in good repair).
Replace/Change items in guest room such as bed linen, skirts, pillows, towels, bath care products, etc.
Sweep, Mop and Vacuum.
Dust furniture.
Clean all high touch point areas such as knobs, control remotes, thermostat, and light switches etc.
Assist with, reports, maintenance request forms, logbooks, lost and found etc. as needed.
Regularly assist with deep cleaning projects and other duties.
Demonstrate brand standards, behaviors, hallmarks and mandates.
Follow all safety guidelines to ensure safety of all associates and guests.
Work evening shifts 2:30PM-11PM
Follow all guidelines, policies and procedures as outlined by PHM’s Employee Handbook such as, reporting to scheduled shift, report to work on time, reporting absences, have a professional demeanor, etc.
Spark conversations with guests and associates in a professional manner, smile often, and establish relationships in order gain trust and loyalty.
Follow up with guests throughout to ensure guest satisfaction and or correct any issues that arise.
Assist with training and or providing guidance to new associates when requested.
Resolve and address all guest and associate questions and or concerns in a timely, creative and professional manner.
Report any issues, concerns and or suggestions to management.
Have constant communication with all hotel departments in order to ensure guest satisfaction.
Follow posted schedule to help reduce overtime and missed meal hours.