Room Attendant- Shenandoah Mansions

ASH (UK) Co Ltd•Richmond, VA

3d•$16 - $17•Onsite

About The Position

Shenandoah Mansions is seeking a reliable, detail-oriented Room Attendant to help create a welcoming and well-maintained environment for guests. The position emphasizes hospitality, comfort, care, and attention to detail while upholding ASH Hotels standards. The attendant works independently and collaboratively, maintains guest rooms and other assigned areas, responds courteously to guest needs, and follows safety, sanitation, privacy, and security procedures. The posting describes the role as part-time in the introduction but lists it as full-time in the compensation details. Expected hours are 25–40 per week. The position is located at Shenandoah Mansions in Richmond, Virginia, and pays $16–$17 per hour. Physical duties include standing, walking, bending, kneeling, reaching, repetitive movements, lifting and carrying supplies, and pushing or maneuvering housekeeping carts and equipment.

Requirements

Genuine passion for hospitality and providing exceptional guest experiences.
Extraordinary attention to detail and pride in maintaining clean, beautifully presented guest rooms.
Strong organizational and time-management skills.
Ability to work independently with minimal supervision while maintaining productivity and quality.
Positive, approachable, and team-oriented attitude.
Excellent communication and listening skills.
Ability to respond professionally and courteously to guest requests and concerns.
Strong commitment to guest privacy, safety, and security.
Ability to remain flexible and work effectively in a fast-paced environment.
Willingness to learn, accept feedback, and consistently uphold ASH Hotels brand standards.
Ability to work a flexible schedule, including weekdays, weekends, and holidays.
Ability to stand, walk, bend, kneel, reach, and perform repetitive movements for extended periods.
Ability to lift and carry up to 20 pounds regularly and up to 50 pounds occasionally.
Ability to push and maneuver housekeeping carts and equipment.
Manual dexterity to operate cleaning equipment and handle guest room supplies.
Ability to perform the essential functions of the position, with or without reasonable accommodation.

Nice To Haves

Previous housekeeping experience in a hotel or hospitality environment is preferred.

Responsibilities

Clean, service, and maintain guest rooms, including changing linens, making beds, sanitizing bathrooms, dusting, vacuuming, and removing trash in accordance with ASH Hotels standards.
Prepare guest rooms for arrivals so they are clean, inviting, and thoughtfully presented.
Replenish guest amenities, linens, towels, and supplies according to established standards.
Respond promptly and courteously to guest requests.
Maintain public areas, corridors, and back-of-house spaces as assigned.
Keep housekeeping closets, storage areas, and equipment organized, clean, and properly stocked.
Use cleaning products, supplies, and equipment safely and responsibly.
Report maintenance concerns, damaged furnishings, and safety hazards to Housekeeping leadership.
Respect guest privacy, confidentiality, and security.
Follow established safety, sanitation, and security procedures.
Communicate room status updates and guest needs to Housekeeping leadership and other departments as necessary.
Assist fellow team members in preparing rooms efficiently and maintaining hotel standards.
Perform additional housekeeping-related duties as assigned.