Room Attendant - Housekeeping

Sonesta International Hotels Corporation•Sonesta Denver, CO

13h•Onsite

About The Position

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. This role involves delivering on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards. The RA will respond to guest complaints and special requests, ensuring corrective action is taken to achieve complete guest satisfaction. Responsibilities include cleaning and servicing assigned rooms or areas according to established standards and procedures, which may involve making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, and cleaning kitchen areas, room refrigerators, microwaves, coffee makers, and dishware. The RA will notify the supervisor when service is completed so rooms may be sold or occupied and report any room unable to be serviced. When assigned to laundry, the RA will monitor laundry supplies and equipment, operate washers and dryers, receive soiled linens, inspect for damages, and fold and store clean linens. The role also involves minimizing waste of supplies and amenities, assisting with deep cleaning projects, reporting needed repairs or unsafe conditions, handling lost and found items, promoting teamwork, and ensuring compliance with health and safety regulations.

Requirements

Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English is preferred; other languages beneficial.
Basic reading, writing and mathematical abilities are preferred.
Frequently standing up, bending, climbing, kneeling, and moving about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning chemicals.
Will be required to work mornings, evening, weekends, and holidays.

Responsibilities

Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or occupied.
Report any room unable to be serviced to supervisor according to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order.
Operate washers and dryers according to hotel standards and manufacturers’ guidelines.
Receive soiled linens and inspect for damaged or stained items.
Fold and store clean linens, report damages to supervisor.
Minimize waste of supplies and amenities within all areas of housekeeping.
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established procedures.
Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding health and safety services.
Perform other duties as assigned.