Room Attendant- Sonesta- Rancho Bernardo

WS Management•San Diego, CA

8h•Onsite

About The Position

The Room Attendant plays a vital role in delivering Sonesta ES Suites, San Diego- Rancho Bernardo Outrageous Hospitality by creating clean, safe, comfortable, and inviting guest rooms. This role is essential to guest satisfaction and directly reflects 11855 Ave Of Industry Property values-Integrity, Respect for All, Empowerment, Kindness, Creativity, & Results Orientation. Room Attendants support the Three P Philosophy (People, Profit & Planet) by ensuring rooms are spotless, well-maintained, and prepared efficiently while minimizing waste and preserving assets. This is one of the most guest-impacting positions in the hotel and must consistently uphold brand cleanliness standard.

Requirements

Detail-oriented and thorough.
Prioritization and time management skills.
Ability to work with little or no supervision while meeting high-performance standards.
Physical mobility and stamina.
Ability to follow instructions.
Professional and polite.
Ability to lift at least 35lbs.
Ability to remain discreet and respect the privacy of guests.

Responsibilities

Deliver Outrageous Hospitality: Provide a welcoming presence when interacting with guests in hallways or rooms. Respond to guest requests with urgency and positivity. Demonstrate fairness, kindness, and professionalism at all times. Protect guest privacy and security with strict adherence to policies. Resolve concerns quickly and communicate guest feedback to Leadership and appropriate Departments.
Make Everything Sparkle (Cleanliness & Presentation): Clean and service guest rooms according to brand and 11855 Ave Of Industry Property standards. Follow ABC Rule - Always Be Cleaning - throughout the shift. Ensure all linens, surfaces, bathrooms, amenities, fixtures, and floors meet brand quality. Restock amenities according to inventory par levels. Report maintenance issues immediately to ensure timely repair.
Follow Brand & 11855 Ave of Industry Property Standards: Use proper cleaning techniques, safe chemical handling, and labeling. Follow established room assignment procedures, timing expectations, and checklists. Ensure carts, linen closets, and equipment are clean, organized, and fully stocked. Maintain brand room presentation standards (pillows, drapes, lighting, amenities, temp, etc.).
Safety, Security & Asset Protection: Follow OSHA, brand, and 11855 Ave of Industry Property safety guidelines. Maintain secure handling of master keys and guest belongings. Report hazards, suspicious behavior, or injuries immediately. Care for hotel equipment and tools with consistently safe handling.
Teamwork, Communication & Collaboration: Communicate room status updates clearly using the required system (radio/hotel phone). Work collaboratively with Housekeeping Supervisors, Front Desk, and Maintenance teams. Assist fellow associates when needed to support productivity and deadlines. Maintain a positive and respectful work environment. Ensure to maintain cleanliness of employee shared spaces (Ie. breakrooms, bathrooms).