Room Attendant-1

Pyramid Global Hospitality•Boston, MA

9d•$25 - $27•Onsite

About The Position

This role is for a Room Attendant who takes pride in creating the first impression for guests. The hotel is undergoing a transformation into a lifestyle brand, Tapestry by Hilton, and this position is central to elevating the guest room experience. It requires attention to detail and a commitment to preparing rooms that feel intentional and cared for, rather than just cleaned. The Room Attendant is responsible for the cleanliness, presentation, and readiness of guest rooms and assigned areas, maintaining the highest standards of hygiene and organization to reflect a lifestyle brand.

Requirements

Previous housekeeping or cleaning experience in a hotel, resort, or similar hospitality environment preferred but not required.
Strong attention to detail and personal pride in delivering high-quality, consistent work.
Ability to work independently and manage time effectively across a full room assignment.
Physical ability to stand, walk, bend, kneel, and lift up to 25 pounds for extended periods throughout a shift.
Reliability and punctuality.
Flexibility to work varied schedules, including weekends, holidays, and early morning or evening shifts as needed.
Basic English communication skills for guest interaction and team coordination.

Nice To Haves

Experience in a lifestyle, boutique, or upscale hotel environment where room presentation goes beyond basic cleanliness.
Familiarity with eco-friendly cleaning practices and sustainable housekeeping operations.
Knowledge of proper handling and use of commercial cleaning chemicals and equipment.
A genuine interest in hospitality and a desire to grow within the industry.
Experience with hotel property management systems for room status updates (training provided).
Bilingual or multilingual proficiency.

Responsibilities

Clean and service assigned guest rooms according to hotel standards, including making beds, vacuuming, dusting, sanitizing bathrooms, and replenishing amenities.
Follow the property's room setup standards for the lifestyle brand, paying close attention to linen presentation, towel folding, amenity placement, and the overall look and feel of each room.
Inspect each room upon completion to ensure it meets quality standards before marking it ready for guest arrival.
Handle check-out rooms, stayover rooms, and deep cleans with equal care and consistency.
Report any maintenance issues, damaged items, or safety concerns to the Housekeeping Supervisor or Engineering immediately.
Manage room assignment sheets efficiently, prioritizing rooms based on guest arrivals, VIP requests, and operational needs.
Maintain strict adherence to health, safety, and sanitation standards.
Follow lost and found procedures for any guest items discovered during room cleaning.
Keep housekeeping carts organized, stocked, and presentable.
Stay current on all hotel policies and procedures related to housekeeping operations, guest privacy, security protocols, and brand standards.
Participate in ongoing training programs.
Greet guests warmly and professionally whenever encountered.
Respond to guest requests for extra items promptly and with a genuine willingness to help.
Communicate effectively with the Housekeeping Supervisor, front desk, and fellow team members.
Respect guest privacy and confidentiality at all times.
Contribute to a positive team environment by supporting fellow Room Attendants and maintaining open communication.
Assist with cleaning and maintaining public areas, hallways, stairwells, elevators, and back-of-house spaces as assigned.
Support turndown service, special event room preparations, and other housekeeping functions as needed.
Assist with laundry operations, linen counts, and supply inventory as directed.