BOH Rooms - Room Attendant Lead Hand

Canadian Niagara Hotels Group•Niagara Falls, ON

47d•CA$20 - CA$21•Onsite

About The Position

The Marriott on the Falls is a 404 guestroom full service hotel seeking a Lead Hand Room Attendant to assist in leading the Housekeeping team. This role involves supporting the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence. The position reports to the Executive Housekeeper and is responsible for assisting in the day-to-day operations of the housekeeping and laundry departments, ensuring cleanliness standards are met, and supporting the training and development of housekeeping associates.

Requirements

Must be a team player and a self-starter, with the ability to effectively work independently as required.
Knowledge of a Housekeeping Department is an asset.
A passion for guest service and the proven ability for consistently anticipating guest needs.
Professional, well organized, with excellent attention to detail.
Ability to take on work and projects and see them through completion.
Approachable: Establishes immediate credibility with guests and associates – leads all associates by example.
Outstanding attention to detail – both personal grooming/appearance and in properly ensuring that Marriott housekeeping cleanliness standards are maintained at all times.
Demonstrated commitment and passion to maximizing guest service satisfaction in each stage of the guest experience, particularly as they pertain to exceptional standards of cleanliness and order.
Excellent organizational, time management and problem-solving skills.
Must have excellent written and communication skills.
Must be computer literate - proficient in Microsoft Office and Excel.
Ability to work flexible hours including days, evenings, weekends and holidays.

Responsibilities

Provide assistance in leading and supervising the day-to-day operations of the housekeeping and laundry departments.
Actively participate in daily briefing, daily stand-up meetings, and departmental meetings.
Ensure Room Attendants are informed daily about priorities in their section.
Ensure Marriott cleanliness standards are met in guest rooms, meeting areas, public areas, employee areas, and other back-of-house areas.
Assist in training new and existing housekeeping Associates on Marriott brand standards.
Ensure all lost and found articles are stored properly and correct logs are maintained.
Ensure Guest Room status is communicated to the Front Desk in a timely and efficient manner.
Participate actively in a multi-functional work environment and assist hands-on in housekeeping work as needed.
Inspect guest rooms, public areas, and employee areas and hold Associates accountable for corrective action.
Maintain a high level of customer satisfaction by interacting/responding positively with guests and taking immediate action to resolve problems.
Ensure safety procedures and proper use of chemicals and cleaning supplies are adhered to by providing training to housekeeping associates and ensuring hazardous supplies are labeled accordingly.
Perform all other job duties as directed or assigned.

Benefits

Employment growth opportunities
Cross training outside their home department if the employee wishes to learn a new skill
Complimentary daily staff meals to all employees for all shifts (i.e. lunch, dinner and overnight shifts)
Hotel discounts at any participating Marriott brands hotels worldwide
Complimentary Company sponsored events
Lockers (no charge)
Personalized electronic access to your pay statements and annual T4 statements
Complimentary parking
Comprehensive Health & Medical Coverage: Includes: Prescription Drugs, Dental Coverage, Life and AD&D, Paramedical and Extended Health Care, Out of Country Emergency Travel Insurance AND Assistance, among other benefits.
Career Growth & Development: Opportunities for professional growth and development through cross training in various roles across multiple business properties.
Associate Hotel and Dining Discounts: Enjoy Friends & Family hotel rooms and dining discounts at world-renowned hotels, available only at properties operating under a brand name.
Ontario Attractions Reciprocal Program: Enjoy access to exclusive free or discounted admissions to other member locations across Ontario.
Convenient Parking - Complimentary or reduced-rate parking, based on the specific location.
Easily Accessible By Public Transit: Several Niagara Region Transit stops within a short walking distance.