Room Attendant/Inspector | Field & Stream Lodge Co. | Bozeman, MT

PM New•Bozeman, MT

2d•Onsite

About The Position

Field & Stream Bozeman is your new gateway to Big Sky Country. Situated just one mile from downtown, our lodge is designed to be a gathering place for friends, families, experts, and amateurs. We’re the perfect home base for your next adventure—fishing, hunting, skiing Bridger Bowl, or hiking the “M” trail.

Requirements

Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
Must have High school diploma or equivalent vocational training.
2-4 years’ experience as hotel Room Attendant.
Knowledge of proper cleaning techniques, requirements and use of equipment
Knowledge of safe and proper chemical handling
Ability to maintain hotel standards, policies and procedures
Ability to prioritize and organize work assignments, direct performance of assigned staff and follow up with corrections where needed.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Demonstrated ability to train staff and ensure high level of customer service.
Carrying or lifting items weighing up to 10 pounds and handle objects with hands
Frequently standing up and moving about the facility
Frequently handling objects and equipment to maintain the facility
Frequently bending, stooping, and kneeling
Communicating with other people

Responsibilities

Use correct cleaning chemicals for designated surfaces, according to OSHA regulations and hotel requirements.
Transport cart with cleaning supplies, amenities and linens to assigned guest room and position securely.
Properly and thoroughly clean guest rooms as specified including, but not limited to: Empty trash containers and recycling bins. Remove all dirty terry and replace with clean par to designated layout. Remove soil, dirt, soap build-up and hair from bathroom mirrors, vanity, sink, toilet, shower walls, bathtub, shower curtain and floor. Replace dirty bed linen and make up bed with clean linen. Replace laundry bags and slips. Clean closets and door tracks on check-out rooms, removing dust and debris. Ensure correct amount and placement of hangers, extra blanket/pillow and other amenities. Dust and polish all furniture, pictures, frames, mirrors, light bulbs and switches, TV and remote, as well as cable box. Realign furniture to floor plan. Open all drawers/doors in check-out rooms and remove items left by guest. Dust inside. Check under bed(s), chairs and sofa for debris and remove if present. Inspect condition of all furniture for tears, rips or stains; report any damages to maintenance. Remove dust, spots and smears from all doors, drapes, windows, ledges, frames, baseboards, AC unit, corners and telephones. Inspect condition of amenities in desk, drawers and guest service directory, replace designates amounts at proper locations in room. Ensure presence of guest room literature and DND sign. Inspect condition and replace as needed. Vacuum throughout entire room and spray room with deodorizer. Clean and replenish the coffee maker set, if applicable
Update status of rooms cleaned on assignment sheet.
Return and restock cart at end of shift as well as empty vacuum bag and wipe vacuum clean.
Ensure security of any assigned guest room keys and turn over any lost and found items from guest rooms to your supervisor.
Handle guest complaints with professionalism, ensuring guest satisfaction.
Report any damages or maintenance problems to your supervisor.
Effectively communicate with other departments throughout the shift.
Adhere to Lost and Found and Key Control policies.
Completion of other cleaning tasks as assigned, including cleaning of common areas, public restrooms, etc.
Perform other essential room cleaning duties as operations, change in the future.
Comply with all company policies and procedures.
Inspect guest rooms and/or suites to ensure furnishings, linens, and equipment are clean and in good repair to meet guest satisfaction.
May upgrade to premium room type when available.
Analyze guest satisfaction reports and develop action plans to improve scores.
Prepare reports and communicate results to the hotel’s management.
Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
Promote teamwork and quality service through daily communication and coordination with other departments.
Report, turn-in, and/or log all log and found items.
May assist in cleaning hotel guest rooms and public areas.
May assist with deep cleaning projects.
May assist with other duties as assigned.