Room Attendant - Housekeeper (Asistente de servicio de habitaciones)

Larkspur Landing Pleasanton•Pleasanton, CA

1d•Onsite

About The Position

The Room Attendant (Asistente de servicio de habitaciones) is responsible for cleaning and maintaining guest rooms to ensure they meet established standards. This role involves interacting with guests warmly, cleaning rooms according to standards within allocated timeframes, changing linens, cleaning and polishing furniture, reporting maintenance needs, processing lost and found items, practicing safe work habits, and performing other duties as assigned. The position also contributes to guest satisfaction and may assist with other housekeeping or lobby attendant tasks during staff shortages or peak periods.

Requirements

High school diploma preferred.
Previous housekeeping experience or equivalent training required.
Understand and communicate in English.

Responsibilities

Greet guests with a warm and friendly greeting.
Clean guest rooms according to standards within the assigned time by sweeping, mopping, scrubbing, or vacuuming.
Change bed linens and replace towels and other amenities.
Clean and polish furniture and fixtures; dust furniture, walls, or equipment.
Notify managers of the need for repairs to guest rooms.
Process guest items left in rooms according to the lost and found policy.
Practice safe work habits, use protective equipment, and follow MSDS and OSHA standards.
Perform housekeeping and lobby attendant duties when understaffed or during peak periods.
Consider guest satisfaction scores and work to increase overall and departmental guest satisfaction.
Ensure overall guest satisfaction.
Perform other duties as requested by management.