Rooftop Experience Manager

Sage Hospitality • Denver, CO

8d • $75,000 - $78,000 • Onsite

About The Position

The Rooftop Experience Manager is responsible for bringing Rook to life as one of Denver's premier rooftop destinations. This role oversees the day-to-day operations of Rook while curating memorable guest experiences through exceptional hospitality, creative activations, strategic partnerships, and operational excellence. More than managing a bar, this role owns the entire rooftop experience from the first cocktail served to the last guest leaving at closing. The Rooftop Experience Manager is responsible for creating an environment that guests want to return to, and locals seek out. This position also oversees beverage ordering and inventory management for the entire hotel, ensuring consistency, quality, and operational efficiency across all food and beverage outlets. They are an ambassador of happiness, hospitality, and Catbird's unique personality with every guest interaction.

Requirements

• More than two years of post high school education.
• One to two years of employment in a related position with this company or other organization(s).
• Excellent comprehension for assisting with guest and associate matters.
• Interpreting instructions from customers, associates, and managers.
• Must have excellent oral communication for communicating with guests and associates, issuing instructions and communicating policies.
• Excellent comprehension required to read and implement policies and procedures; writing schedules and reading forecast and SOPs.
• Must have knowledge of food safety and chemicals/agents for training purposes.

Nice To Haves

• Comfortable at a corn hole pit as they are in a cocktail lounge.

Responsibilities

• Lead the daily operations of Rook to ensure exceptional guest service, operational consistency, and compliance with all Sage and Catbird standards.
• Maintain a highly visible leadership presence during peak operating hours.
• Develop schedules that align labor with business demand while maintaining service standards.
• Manage beverage cost, labor cost, inventory, and departmental financial performance.
• Ensure opening, running, and closing procedures are consistently executed.
• Maintain cleanliness, organization, and safety standards throughout the rooftop.
• Review daily and monthly financial results, forecasts, and operating trends.
• Ensure accurate point-of-sale procedures, discounts, complimentary items, voids, and financial controls.
• Maintain required food-handler, liquor-service, and management certifications.
• Partner with hotel leadership on guest conduct, emergency response, and incident documentation.
• Own all rooftop programming and activations.
• Partner with Revenue Management, Sales, Marketing, and F&B leadership to maximize rooftop demand, local awareness, private-event opportunities, and outlet profitability.
• Manage logistics, staffing, timelines, and operational execution for rooftop events, including banquets and catering events that take place on the roof.
• Evaluate event performance and recommend improvements.
• Coordinate with Sales and Banquets each week during BEO meeting to ensure clear ownership, communication, and execution standards for catered rooftop events.
• Oversee beverage ordering for all hotel, manage liquor inventory and purchasing.
• Develop seasonal cocktail menus in partnership with SRC team.
• Maintain strong relationships with liquor distributors and supplier partners.
• Identify opportunities for beverage promotions and revenue growth.
• Recruit, hire, onboard, train, coach, and develop the Rook team.
• Foster a culture of accountability, hospitality, and continuous improvement.
• Hold associates accountable to service, cleanliness, and safety standards.
• Build a positive, engaging team culture focused on guest experience.
• Perform all other duties as assigned by leadership.

Benefits

• Eligible to participate in Sage bonus plan.
• Unlimited paid time off
• Eligible to enroll in medical insurance with employer covering up to 70% of premiums with wellness credit
• Eligible to enroll in dental insurance with employer contribution towards premiums & vision insurance
• Eligible to participate in the Company’s 401(k) program with up to 4% employer match, meeting safe harbor requirements and no vesting period
• Eligible to enroll in Health savings accounts with qualifying medical plans and receive up to $1000 company contribution
• Eligible to enroll in Health, Dependent and Commuter flexible spending accounts
• Company paid Basic Life and AD&D insurance coverage, with option to enroll in additional coverage
• Eligible to purchase Pet Insurance, Accidental Insurance, Critical Insurance and Hospital Indemnity Insurance
• Company-paid short-term disability
• Company-paid long-term disability otherwise Eligible to enroll in long term disability insurance
• WINFertility guidance for those enrolled in Sage medical plan
• Calm Health Application Subscription
• Tuition Reimbursement of up to $2,000 per calendar year
• Paid FMLA leave for up to a period of 12 weeks
• Employee Assistance Program
• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree