Roofing Service & Repair Manager

Allstate Exteriors • London, OH

2d • Onsite

About The Position

Allstate Exteriors is seeking an experienced roofing professional to join their growing Service & Repair Division. This role is responsible for diagnosing problems, performing repairs, and providing exceptional customer service to homeowners and commercial property owners. The ideal candidate understands roofing systems, can solve difficult leak issues, communicate effectively with customers, and takes pride in delivering quality workmanship. This is not an entry-level position.

Requirements

• Minimum 5 years of roofing experience
• Strong troubleshooting and leak diagnosis skills
• Experience with asphalt, metal, TPO, and EPDM roofing systems
• Knowledge of flashing details, waterproofing, and roof penetrations
• Valid driver's license with acceptable driving record
• Ability to safely climb and work on roofs
• Strong communication and customer service skills
• Ability to work independently with minimal supervision

Nice To Haves

• Previous experience as a foreman, superintendent, project manager, or service manager
• Experience creating repair scopes or estimates
• Insurance restoration experience
• Experience with CompanyCam, AccuLynx, or similar software
• Siding and gutter repair experience

Responsibilities

• Inspect residential and commercial roofing systems
• Identify active leaks and determine root causes
• Evaluate roofing deficiencies and recommend solutions
• Document findings with photos and detailed notes
• Complete repairs on asphalt shingle roofs, metal roofing systems, TPO roofing systems, EPDM roofing systems, flashing assemblies, skylights, chimneys, and roof penetrations
• Perform warranty repairs and service calls
• Handle punch-list items and quality-control corrections
• Meet directly with homeowners and property managers
• Explain roofing issues and repair options
• Build trust through professionalism and expertise
• Deliver an exceptional customer experience
• Upload photos, notes, and inspection reports
• Assist with warranty inspections
• Support production and quality-control efforts
• Maintain accurate job documentation

Benefits

• Company truck provided
• Company tools and equipment
• Health insurance
• Paid holidays
• Paid time off
• 401(k)
• Paid training and certifications
• Stable, year-round work
• Career advancement opportunities
• Performance-based incentives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed