Rolex Showroom Host - Mississauga
About The Position
Do you love to create meaningful first impressions and guiding clients into their luxury journey? As a Host for our Rolex Boutique, you’ll be the first point of contact for our customers, providing exceptional assistance and directing them to the appropriate Sales team members. Your role is all about ensuring that every moment of our clients’ journey leaves them feeling valued. If you take pride in delivering extraordinary service and making clients feel welcome and supported, we’d love to meet you! As a Showroom Host at Raffi Jewellers, you will: Act as the first point of contact with clients, provide exceptional hospitality and support, guiding them into the Showroom and facilitating smooth hand off to Sales Associates and Service Advisors. Systematically arrange client appointments at the door, over email and phone for both sales and after-sales service. Be readily available to answer a variety of initial client inquiries, such as hours of operations to questions about the appointment process through various channels, such as in person, through email and phone calls. Responsible for providing refreshments to all clients and restocking of supplies. Support daily operations by managing store supplies and ensuring a well-presented environment. Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level. Please note that this is not an exhaustive list of tasks but reflects the core responsibilities of the role.
Requirements
- Knowledge and 3+ years of experience in hospitality or retail sector. Experience in a luxury retail/hospitality environment is a strong asset.
- Bachelor’s degree is preferred.
- Ability to speak in multiple languages is a plus.
- Experience with Microsoft Office based platforms, as well as scheduling systems.
- Flexible to work hours based on operational business needs including evenings, weekends and holidays.
- Qualified candidates must have valid work authorization for employment in Canada.
Nice To Haves
- Experience in a luxury retail/hospitality environment is a strong asset.
- Ability to speak in multiple languages is a plus.
Responsibilities
- Act as the first point of contact with clients, provide exceptional hospitality and support, guiding them into the Showroom and facilitating smooth hand off to Sales Associates and Service Advisors.
- Systematically arrange client appointments at the door, over email and phone for both sales and after-sales service.
- Be readily available to answer a variety of initial client inquiries, such as hours of operations to questions about the appointment process through various channels, such as in person, through email and phone calls.
- Responsible for providing refreshments to all clients and restocking of supplies.
- Support daily operations by managing store supplies and ensuring a well-presented environment.
- Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.
Benefits
- Exceptional Team Environment: Join an innovative and supportive team dedicated to excellence and client satisfaction.
- Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
- Exclusive Experiences: Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.
- Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package.
- Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
1-10 employees
