ROI Support Specialist
About The Position
Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com . Job Summary: Provide support to Release of Information Specialists, Quality Control, Customer Service, Billing & Collections to resolve issues related to fulfilling or fulfilled Release of Information requests for patient medical records.
Requirements
- Minimum of 6 months experience with Sharecare HDS in QC, Credit & Collections or Customer Service
- Ability to use internal electronic based record workflow systems such as BactesInMotion , Record Management, Intranet, Exceptions Management, Word, Excel, Outlook, etc.
- Attention to detail
- Ability to work in a fast-paced, production-oriented environment
- High level of reliability, productivity and professionalism
- Good communication skills, both written and oral
- The ability to work independently and being productive with little supervision
Nice To Haves
- 1 year or more preferred experience with Sharecare HDS in QC, Credit & Collections or Customer Service
Responsibilities
- Assist Release of Information Specialists to resolve issues related to fulfillment of medical records requests
- Ensure compliance requirements are met to release medical records based on HIPAA rules and regulations, including adherence to other state and federal laws for Release of Information
- Perform Data Entry & Quality Control measures for fulfillment of medical records requests
- Effectively communicate with Customer Service and other departments to answer questions and resolve issues with requests and fulfillment of medical records requests
- Research and resolve workflow and record issues quickly to minimize delays in turnaround
- Identify and escalate critical and important issues to management
- Maintain privacy of all patient , employee and volunteer information and access such information only on a need-to-know basis for business purposes
- Comply with all regulations regarding corporate integrity and security obligations
- Report unethical, fraudulent, or unlawful behavior or activity
- Maintain current and yearly HIPAA certification
- A high-level understanding of the organization’s information governance program and role-specific accountabilities
- A thorough understanding of role requirements, including policies, procedures and processes, to include how individual work impacts the organization and its strategic and financial goals; and how tasks and projects affect the integrity of the organization’s data and information
- Commitment to discuss questions and recommendations about processes and any observed variations in performing tasks in order to ensure a standardized approach to work and services provided
- Participation in education as for corporate compliance and role-specific functions and tasks
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
