ROI Medical Records Specialist

MRO Corporation•Lubbock, TX

45d•$16 - $22•Onsite

About The Position

The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests. This role involves determining which records to release based on HIPAA guidelines, handling customer inquiries via phone and in-person, logging requests, scanning medical records, and potentially handling cash payments. The position requires proficiency in computer applications, data entry, and internet use, along with the ability to work independently and meet production goals. Attention to detail and dependability are crucial. The job description reflects management's assignment of essential functions and does not prescribe all tasks that may be assigned. MRO employees work at client facilities across the United States, and the company emphasizes a strong culture and matching the right applicant to the right position.

Requirements

Demonstrates proficiency using computer applications.
One or more years experience entering data into computer systems.
Experience using the internet is required.
Demonstrates the ability to work independently and meet production goals established by MRO.
Strong verbal communication skills; demonstrated success responding to customer inquiries.
Demonstrates success working in an environment that requires attention to detail.
Proven track record of dependability.
High School Diploma/GED required.

Nice To Haves

Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.
Knowledge of medical terminology is a plus.
Knowledge of HIPAA regulations is preferred.

Responsibilities

Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request.
Answer phone calls concerning various ROI issues.
If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database.
If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office.
Logs medical record requests into ROI On-Line database.
Scans medical records into ROI On-Line database.
Complies with site facility policies and regulations.
At specified sites, responsible for handling and recording cash payments for requests.
Other duties as assigned.