Santa Fe Rodeo Team Leader
About The Position
The Santa Fe Rodeo Team Leader helps lead daily car wash operations, ensure vehicles are prepared and loaded safely, and complete operational tasks. The role includes greeting and assisting guests, guiding vehicles through the wash tunnel, preparing vehicles for washing, monitoring equipment and safety, and supporting vacuum services. Team Leaders also explain wash packages and memberships, present the company’s Difference, and support membership visit success. They train new team members using approved modules, communicate vehicle and equipment information to the crew, handle tunnel incidents, and document shift performance. The position also involves cleaning and maintaining the facility and equipment, participating in opening, closing, and nightly checklists, attending required training and meetings, and following company policies and safety procedures. Work is outdoors in all weather conditions and includes extended periods on foot, physical tasks, and working around moving vehicles and equipment. The position is eligible for cash and digital tips.
Requirements
- Excellent organizational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to work outdoors in all weather conditions and seasons.
- Willingness to work 40 hours per week, including weekends and holidays.
- Ability to stand for extended periods and be on your feet for the full workday.
- Ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry up to 40 pounds for short distances.
- Alertness and ability to maneuver around moving vehicles and equipment.
Nice To Haves
- High school diploma or equivalent preferred.
- Related management experience preferred.
Responsibilities
- Ensure vehicles are prepared and loaded safely and daily operational tasks are completed.
- Know property safety procedures and layouts, what should not be washed, tunnel equipment, and emergency-stop locations.
- Greet guests approaching the car wash tunnel and engage with each guest using the 4 Steps of Service.
- Safely guide and load vehicles according to vehicle size; use the bug prep gun and remove wheel-well mud when appropriate.
- Inspect vehicles before washing and make key adjustments to car wash equipment.
- Handle tunnel incidents effectively and safely.
- Be responsible for the vacuum service process and observe the vacuum area for guest satisfaction.
- Explain the three single-wash packages and inform retail guests about memberships.
- Present the company’s Difference and aid in member visit success, including license plate recognition and RFID sticker reads.
- Train new team members using approved training modules.
- Communicate key vehicle information and equipment retractions to the crew.
- Manage memberships and use the LEAP Conflict Resolution process.
- Complete the daily shift report to document shift performance.
- Maintain a clean, organized car wash facility; assist with cleaning equipment, walls, trenches, vacuums, trash cans, and the lot.
- Participate in nightly close-down checklists and learn to safely open and close the car wash with leadership.
- Safely use ladders and engage emergency stops while cleaning; learn backroom safety and equipment procedures.
- Follow company policies, procedures, safety standards, codes of conduct, and Champion safety procedures to avoid exposure to fumes, dirt, and harsh chemicals.
- Attend mandatory training sessions and team meetings and participate in cleaning.
- Perform other duties assigned by management.
Benefits
- Eligible for cash and digital tips
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
