Rockford Overnight Dispatcher

Superior Air-Ground Ambulance•Rockford, OH

17d•$22 - $24

About The Position

Superior Ambulance Service started in 1959 with one ambulance and today is the largest independent, locally owned, and operated emergency medical services provider in the Midwest. Superior employs more than 3,000 licensed EMT, Paramedics and Nurses, operating a fleet of more than 800 ambulances throughout Illinois, Indiana, Ohio, Michigan, and Wisconsin with over 55 locations. Superior also provides Critical Care, helicopter, and fixed wing emergency medical transportation. EMTs and Paramedics provide safe transportation and quality medical care to sick and injured individuals within the scope of state EMS regulations. Superior provides the highest quality care in emergencies and scheduled medical transports. Job Summary: The dispatcher is responsible for dispatching, overseeing and maintaining the status’ of the gantt, monitoring Round Trip transports, giving out appropriate ETA’s, triaging ambulance response, and act as support to customer service representatives. Expectation of Position: Supports the company mission by exhibiting the following behavior with employees and providers: Communication Accountability Responsiveness Excellence and Competence

Requirements

Map reading skills
Problem solving skills
Multi-tasking ability
Effective communication skills

Responsibilities

Be extremely knowledgeable in service area
Give appropriate ETA’s while accounting for type and level of response, traffic patterns, and weather conditions
Prioritize request for ambulance service
Monitoring Round Trip
Communicate issues to marketing, management, and customers as necessary
Assist EMT’s and Paramedics with directions as necessary
Maintain appropriate status of crews at all times
Delegate additional responsibilities to assistant as necessary
Assist in receiving and entering in request for transportation (phone and electronic portal)
Communicate patient diversions and keep all appropriate associated records
Maintain status records and give appropriate ETA’s for Critical Care Transport as necessary
Other duties as assigned