Robotics Solutions Engineer

Johnson & Johnson • Santa Clara, CA

21h • Onsite

About The Position

Contributes to the Technical Field Service team as an individual contributor supporting robotic medical systems in hospital and manufacturing environments. Performs system set-up, installation support, maintenance, troubleshooting, repair, movement, upgrades, and de-installation activities with general direction. Applies foundational field service knowledge and approved procedures to help maintain system availability, service quality, and a positive customer experience.
Provides hands-on technical service support for robotic systems and associated equipment. Completes planned and unplanned service activities in accordance with released procedures, quality-system requirements, and safety standards. Builds technical proficiency through formal training, field experience, and collaboration with experienced RSEs and cross-functional support teams.

Requirements

• Bachelor's Degree in Computer Science, Robotics, or a related field technical field.
• 2-3 years of experience in field service, medical devices, robotics, capital equipment, or a related technical environment.
• Foundational knowledge of mechanical, electrical, electro-mechanical, software, and computer-based troubleshooting.
• Experience supporting installation, commissioning, sustaining support, calibration, functional testing, or preventive maintenance activities.
• Basic knowledge of regulated medical-device environments, including quality-system, documentation, GMP/ISO, and safety expectations.
• Strong troubleshooting and problem-solving skills, with the ability to collect data, interpret system information, identify likely causes, and complete corrective actions within the scope of training.
• Strong customer-service skills and the ability to communicate professionally with hospital personnel, technical teams, and internal partners.
• Effective written and verbal communication skills, including proficiency in speaking and writing English.
• Ability to organize and prioritize planned and unplanned work while maintaining accurate and timely documentation.
• Ability to work independently on qualified tasks and collaborate effectively in a team environment.
• Working knowledge of Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Basic understanding of parts, inventory, service tools, and calibrated-equipment controls.
• Ability to learn standard software and firmware upgrade processes, remote-support practices, and service-tool workflows.
• Valid driver's license and ability to meet hospital credentialing requirements, where applicable.

Nice To Haves

• Experience using a CRM or service-management system, such as Microsoft Dynamics, is preferred.

Responsibilities

• Perform system set-up, movement, installation and commissioning support, preventive maintenance, repair, calibration, testing, upgrades, and de-installation activities for robotic medical systems and associated equipment.
• Troubleshoot mechanical, electrical, electro-mechanical, software, firmware, and system-performance issues using approved service documentation, diagnostic tools, system data, and log analysis.
• Respond to scheduled and unscheduled service needs in a timely and professional manner to support system reliability, uptime, and customer satisfaction.
• Complete inspections, field actions, software and firmware updates, service-tool validation activities, and other assigned service tasks in accordance with released procedures.
• Escalate complex or unfamiliar technical issues appropriately and collaborate with experienced RSEs, Technical Support, Service Innovation Engineering, and other cross-functional partners.
• Coordinate with hospital stakeholders regarding service visits, equipment access, site readiness, operating-room requirements, and safe movement of equipment.
• Maintain complete and timely service records, including work orders, field activity documentation, parts usage, time records, product-performance information, and system configuration data.
• Manage assigned spare parts, calibrated tools, service equipment, laptops, and other company assets in accordance with established inventory and control requirements.
• Follow hospital protocols, privacy requirements, infection-prevention practices, GMP/ISO expectations, and all applicable Environmental, Health, and Safety requirements.
• Apply effective time and task management to balance planned work, customer needs, documentation, and travel requirements.
• Participate in technical and product training and share relevant field knowledge with team members to strengthen service capability.
• Support continuous improvement by gathering service data, identifying recurring issues, and contributing practical recommendations to improve service effectiveness.
• Develop and maintain productive working relationships with customers, coworkers, and cross-functional partners.
• Provide clear status updates and communicate service risks, delays, and issues to the appropriate support teams and leadership.

Benefits

• This position is overtime eligible.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level