Robotic Field Service Engineer

FANUC America Corporation•Rochester Hills, MI

6h•Onsite

About The Position

The Field Service Engineer is responsible for providing FANUC America Corporation with onsite emergency and unscheduled repair services, including troubleshooting, programming, maintenance, and system support for FANUC robots and related equipment at customer locations. This role requires the ability to respond to customer sites on short notice and remain onsite as long as needed to diagnose and resolve issues, which may involve extended hours, nights, weekends, and holidays. The Field Service Engineer must consistently comply with FANUC America Corporation and customer schedules, work rules, and conduct standards. The ideal candidate is a customer‑focused problem solver with a strong “service‑first” mindset and hands‑on experience with FANUC technology. Based in or near the Binghamton, NY area, this individual will oversee operations across the Robotics Northeast regional territory, supporting business needs, ensuring consistent performance, and driving alignment with organizational goals.

Requirements

Associate’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands‑on experience will be considered
Minimum two years of experience working in a related environment with robotics integration, installation, or service repairs
Experience with mechanical, electrical, and pneumatic troubleshooting, teardown, and repair
Ability to read and interpret electrical, mechanical, and pneumatic prints and related technical documentation
Familiar with standard machining practices, tooling, fixtures, and gauges
Ability to read and interpret PLC ladder logic
Ability to work safely and effectively in compliance with OSHA regulations, company policies, and customer safety requirements
Must be willing to travel extensively (80% or more) to customer sites, sometimes with short notice
Must have, or be able to obtain, a valid driver’s license and be able to drive throughout the organization’s service area for business purposes

Nice To Haves

Previous experience with FANUC robots, controllers, and equipment on R30iB and R30iA control platforms is a plus
Bachelor’s degree in Robotics, Mechatronics, Electrical Engineering Technology, Automation, or a related technical discipline preferred; equivalent hands‑on experience will be considered
Two or more years of experience working in a related environment with robotics integration, installation, or service repairs
Knowledge or experience with legacy platforms or FANUC CNC controls is preferred and considered a strong asset
Demonstrated ability to quickly analyze complex customer issues, apply sound judgment, and implement effective, timely resolutions in high‑pressure situations
Customer‑focused professional with strong verbal, written, and presentation skills, capable of communicating technical information clearly to both technical and non‑technical audiences

Responsibilities

Discuss, diagnose, and repair robot operational and process problems as reported by the customer or technical support hotline
Troubleshoot, repair, and maintain robot mechanical units and controllers and electrical control devices
Document robot and related equipment performance, failure modes and reporting results for the purpose of troubleshooting, repairing, and restarting the system
Provide a daily report to the Service Supervisor/Manager & Dispatch to update status and availability
Complete customer calls to understand the required parts and software needed for the visit
Complete a Field Service Report after each customer call that describes the problem, the corrective action, and details the labor, material, and travel expense costs to provide to the customer and return to FAC for processing
Maintain a service tool kit and documentation to facilitate rapid customer response
Participate in the rotation of the Hot Pager for after-hours service support
Coordinate responsibilities, activities, and schedule with Service Supervisor/Manager to ensure customer satisfaction, proper billing, and collections
Communicate frequently with involved FAC employees and customer employees to ensure that expectations are met
Return parts shipped for the service call but not purchased by the customer or defective parts replaced under warranty
Provide telephone-based troubleshooting support to customer employees to resolve robot or related peripheral equipment operational problems on an as needed basis