Robotic Field Engineer I

Bear Robotics•Seattle, WA

2d•$79,000 - $97,000•Hybrid

About The Position

The Robotics Field Engineer I will deploy, maintain, and support Bear Robotics’ robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues. This role provides both remote and on-site customer support, performs routine and Level 1 robot repairs, and contributes to product feedback and continuous improvement. The engineer will be on-call one weekend per month and travel up to 80% of time to customer sites and Bear Robotics’ US offices.

Requirements

Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Excellent organizational skills, attention to detail, and time management.
Strong troubleshooting and problem-solving skills.
Ability to work independently in high-paced and sometimes stressful environments.
Valid driver’s license and ability to meet company insurability standards.
Proficiency with Google Suite and Slack.

Nice To Haves

Ability to read and occasionally edit code.
Experience with Linux Terminal.
Restaurant/hospitality experience preferred.
Previous customer-facing technical support experience.
Experience with data visualization tools such as Looker, Tableau, or PowerBI.

Responsibilities

Install, configure, and commission robots to site specific requirements, including on-site testing to validate performance before handoff.
Partner with customer contacts to integrate robots into existing operational workflows, and train end users on daily operation, upkeep, and basic troubleshooting.
Respond to customer inquiries, hotline calls, and technical support requests; diagnose issues and escalate to higher-level support as needed.
Perform root cause analysis on product failures and execute corrective actions.
Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
Monitor performance of deployed robots and proactively recommend operational improvements.
Maintain accurate records of customer support activity, site documentation, and asset tracking in the CRM.
Represent the voice of the customer to internal teams, and occasionally test prototype features and recommend modifications.
Follow safety protocols and identify potential hazards during deployments and service visits.
Perform other related duties as assigned.