Robotic Clinical Specialist - Rochester, NY

Medtronic • Rochester, NY

1d • $128,000 • Remote

About The Position

We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. The Surgical Robotics Utilization Team manages all aspects of system installation, start-up, customer training, account analysis, and drives to optimize the robotic program. Placement of a HUGO surgical robot in the hospital requires full-time support for an account-specific period to ensure successful integration into the hospital’s service lines. The utilization team members are seasoned professionals with in-depth knowledge of the healthcare value chain as well as broad experience across multiple disciplines. They partner with all relevant hospital stakeholders to drive complex transformational changes, implement innovative growth strategies, streamline patient-focused care pathways, and optimize operations. Medtronic (NYSE: MDT), the largest and most successful medical technology company in the world, is entering the market of Robotic Assisted Surgery (RAS). We are seeking talented individuals that are eager to use all their skills and competencies to quickly deploy our ground-breaking robotic assisted surgical therapies to patients, surgeons, and hospitals in several countries in Europe, the Middle East, and Africa (EMEA). Territory: Rochester, NY. As a Robotics Clinical Specialist, you will be responsible for the successful integration of our HUGO™ RAS-system into a hospital. This might be an expansion of a current robotic surgery program, the creation of a new robotic surgery program, or a shift from another platform to our HUGO™ RAS-system. The main activities of a start-up specialist include: Meet with the robotic program stakeholders and develop program goals and metrics for HUGO™ RAS-system. Conduct regular program review meetings to remain on-track. Develop a surgeon training plan, coordinate attendance at Medtronic’s off-site training, and arrange for proctored cases post-training as needed. Develop a training plan to support staff, to include attendance at a Medtronic off-site training class and support staff through their learning curve. Support the technology adoption by attending to cases during a surgeon and staff member’s learning sessions. Utilize change management techniques to engage clinical stakeholders and attain buy-in. Coach hospitals’ staff to promote skill transfer and achieve self-sufficiency in operational excellence. Cooperate with Medtronic field service engineer (FSE) and the hospital staff to prepare the operating room to host the HUGO™ RAS-system. Track milestones to demonstrate the value delivered for the pilot site. This is a fully remote role. It will be required to travel throughout the country >75%.

Requirements

• Bachelor’s Degree with 2 years of clinical, sales or related experience OR Advanced Degree with 0 years of related experience
• Ability to relocate to a major implementation site is required
• Willingness to travel throughout your country (>75%)
• Valid driver's license

Nice To Haves

• 12-18+ months clinical selling experience in an operating room environment
• Knowledge and experience of operating rooms and surgery procedures.
• Demonstrated ability to operate from idea generation and strategy development through detailed implementation and results in delivery.
• Understanding the impact of quality and regulatory requirements.
• Strong and demonstrable project management skills.
• Ability to integrate a customer team and coach it to continuously improve its performance.
• Experience in change management with the ability to standardize process optimization and change management activities into a reproducible package that could be deployed in different places by different people.
• Strong analytical, excellent interpersonal and research skills.
• Familiarity with hospital workflows and the ability to navigate complex healthcare environments.
• Excellent communication and presentation skills, with the ability to convey technical information to non-technical stakeholders.
• Proven track record of successfully managing multiple projects simultaneously.
• For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Responsibilities

• Manage all aspects of system installation, start-up, customer training, and account analysis for the HUGO surgical robot.
• Drive and optimize the robotic program within hospital accounts.
• Provide full-time support for HUGO surgical robot integration into hospital service lines.
• Partner with hospital stakeholders to drive transformational changes, implement growth strategies, streamline patient care pathways, and optimize operations.
• Develop program goals and metrics for the HUGO RAS-system in collaboration with stakeholders.
• Conduct regular program review meetings.
• Develop and coordinate surgeon training plans, including off-site training and proctored cases.
• Develop and support staff training plans, including off-site training and assistance through the learning curve.
• Attend cases during surgeon and staff learning sessions to support technology adoption.
• Utilize change management techniques to engage clinical stakeholders and gain buy-in.
• Coach hospital staff to promote skill transfer and achieve self-sufficiency.
• Cooperate with field service engineers and hospital staff to prepare operating rooms for the HUGO RAS-system.
• Track milestones to demonstrate value delivered for pilot sites.

Benefits

• Health, Dental and vision insurance
• Health Savings Account
• Healthcare Flexible Spending Account
• Life insurance
• Long-term disability leave
• Dependent daycare spending account
• Tuition assistance/reimbursement
• Simple Steps (global well-being program)
• Incentive plans
• 401(k) plan plus employer contribution and match
• Short-term disability
• Paid time off
• Paid holidays
• Employee Stock Purchase Plan
• Employee Assistance Program
• Non-qualified Retirement Plan Supplement
• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)
• Sales Incentive Plan (SIP)

What This Job Offers

• Job Type: Full-time
• Career Level: Principal